This app is horrible. I tried cancelling and order seconds after placed. I followed the steps to cancel it and there was no option to cancel. I called and was told they couldn't cancel it, and mind you it wasn't accepted by the restaurant yet. And most of the time there is an error with an order ex:missed a side or forgot a meal. They charge too much for this many mistakes and don't own up to it amd blame the restaurant instead. The blame applies to both in my opinion. This is why I'm giving this app a well deserved 1 star.
Habitually picks the wrong address and Uber helpline just does not help change delivery location or help with coordinating with the driver. Removing items from an order is neither straight forward nor intuitive. And multiple times the drivers cancelled after the restaurant had prepared the food. Overall a bad experience. But 2 stars because the app works (mostly).
Had a driver actually scream at me when I asked why he refused to bring it to my door, which is why people use Uber Eats in DC. Customer service gave a half-hearted apology, but refused to simply refund their high fee of $4.99. I have experienced so many issues with Uber Eats like incorrect orders, refusal to deliver to door, and unprofessional behavior, but kept giving them a chance. I am taking my business elsewhere and suggest everyone do the same.
Reason for not giving 5 stars is that the algorithm used to estimate delivery time needs some work. Always receiving food later than expected. Also work a bit on the actual location of the driver... Often inaccurate. Otherwise I like it. Wouldn't hurt to add ratings to meals for others to see.
Best new feature is ignoring dropped pins. Even your drivers know your GPS is wrong, but to not trust the dropped pin that abuser has preset gets very annoying. Doordash seems to get it.. also would be nice to submit app feedback through the app instead of store.
Holy cow its like you dont want our money. App works great until i get to the confirm order screen! Then it just freezes! After 4+ times of reentering my order and it not working im looking elsewhere