Initially did not work because it kept asking for additional info about drop off location after i had initially entered address. Even after selecting "drop off at door" it would still prompt the same questions. I found that all i had to do was click the back button on my glalaxy to get a delivery screen. It should still have accepted my address and option to drop off at door rather than never letting me off the initial screen
This app is horrible. I tried cancelling and order seconds after placed. I followed the steps to cancel it and there was no option to cancel. I called and was told they couldn't cancel it, and mind you it wasn't accepted by the restaurant yet. And most of the time there is an error with an order ex:missed a side or forgot a meal. They charge too much for this many mistakes and don't own up to it amd blame the restaurant instead. The blame applies to both in my opinion. This is why I'm giving this app a well deserved 1 star.
Excellent app. But the process for reporting an undelivered item should be incorporated into the app and not involve a phone call. Also, credit for missed items should include free delivery in case you want to re-order. Finally, the rating of service on delivery should not just be thumbs up/down. Star rating allows for more nuance.
Habitually picks the wrong address and Uber helpline just does not help change delivery location or help with coordinating with the driver. Removing items from an order is neither straight forward nor intuitive. And multiple times the drivers cancelled after the restaurant had prepared the food. Overall a bad experience. But 2 stars because the app works (mostly).
Had a driver actually scream at me when I asked why he refused to bring it to my door, which is why people use Uber Eats in DC. Customer service gave a half-hearted apology, but refused to simply refund their high fee of $4.99. I have experienced so many issues with Uber Eats like incorrect orders, refusal to deliver to door, and unprofessional behavior, but kept giving them a chance. I am taking my business elsewhere and suggest everyone do the same.
You can put in your food and will charge you almost the exact amount of your food for the delivery. It doesn't help that the app won't even tell you if there is even any drivers available and your just sitting like an idiot waiting for the app to say anything. UberEats is more like UberStinks