App is great, pay for drivers not so much The app itself is great! Easy to use, practical, and its features are awesome. The only thing that bothers me is how much drivers are paid to deliver the food, since sometimes the time spent and km driven are not worth the fixed fare. I would rather pay according to mins/km (just like normal uber) from the restaurant to my house, and it's still a sweet deal not having to go out for the food when I'm busy
it works It's a good app but you need to be aware that they charge for $4.99 on top of whatever you order from the menu as a service fee. That covers the driver and what not. Other than that it's a good app and more and more restaurants are getting connected with it. The more users to the app the greater the variety is going to be. For now though, I'm stuck with nothing but Taco shops and a pizza shop but that's okay, I know in time there will be a greater selection.
Worst-Pathetic Service Ever Seen Charged my bank account with full amount despite having AED 50 as Promotion value. Then Order was not fulfilled by the restaurant and had the worst customer service for nearly 10 minutes. Kindly do not waste your time
Delivery Never Came But Marked Delivered Unbelievable. I'm still stunned. I just waited an hour for my delivery. The driver marked it delivered but nobody turned up. I call customer service. They tell me they can't get hold of the driver so all they can give me is a refund and a £5 credit voucher. Wow! Im still shocked!!
Problems with deliveries Had problems on several occasions with delivery. Last trip with problem was not resolved and I got charged for food that never arrived. I had sent them a few messages and they still have not resolved the problem. Never experienced anything like this with other food delivery companies so I've decided to just go back to them. After All, it's not worth wasting my time and effort to chase and follow up on these problems and refunds.
Absolutey NOT! While the app provides instant access to local eatery, the customer service team, or lack thereof, is 100% disappointing. My driver texted me at 12:53 stating hewas here at my home and I texted him back at 12:53 asking him to leave my food at the door. However, he did not. He left and charged for a product which I did not receive. I have tried calling the number he texted me from to no avail and the UBEReats team is non-existent. I will never use this app again. Customer satisfaction must be priority!
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Download the free Just Eat app now to order from 20,000+ UK takeaway restaurants
Download the free Just Eat app now to order from over 1,800 takeaway restaurants