So it's my first time using this app. I decided I wanted something from McDonald's, so I ordered food. 3 hrs later and still had no food!!. I call customer service and no answered. Second time I called the guy gave me the wrong number, and the third time I call the lady told me no one picked up my order. Never using this app again.
Used to be able to get mcdelivery and now it's forcing me to use Uber eats which won't bring it to me because I live 2km away and they won't bring it further than 1.7km. Mcdelivery previously brought it 5km. Uber eats sucks, you screwed me out of dinner you hopeless bastards
I have generally had a good experience with Uber, and decided to use Uber eats for the first time. Long story short, I am very upset with this service. I just placed an order that provided an estimated amount, and then went to the next page and it automatically tacked on an extra fee and submitted the order without any additional consent. Interestingly, it also didn't ask me to confirm my address, so this mysteriously charged order is going somewhere I'm not really sure of. Very displeased with service, and my emails and customer support inquiries have so far gone unanswered .
this app is trash. if you are waiting one hour on a 15 minute order, that is inexcusable. especially with no corrospendance. customer service and notification is despicably sparse. i would sue them for false advertising and breach of whatever contracutal promise if i cared about 20 bucks. trash app. use doordash or chownow. grubhub. anything else
1. Other food apps tell you when a store is about to close- eats just crashes and wont let you order anything without explaining why, then crashes when you try to order from somewhere else. 2. When a driver picks up 2 orders from the same restaurant he should deliver to the closest house first. Instead of watching him drive 20 minutes out of the way for some other person, when I live 5 minutes away in the direct path to the next house... not rocket science. Also, The help menu is beyond useless.
First time using this app. Delivery was fast, food was warm, driver was nice. My issue with this app/company is they charged my card 4 different times. Food total, tip, random charge, another random charge. Can't speak to a human must email complaints. Can't respond quickly, but they can take your money quickly. Needless to say I will NEVER use this app again. I've heard nothing but bad things about this COMPANY, but chose to give them a chance. Just dumb.
Users can pre-schedule orders