Had huge expectations getting this app considering how reliable and user friendly the original uber app is. Well, after a long flight and checking in to a nearby hotel, I ordered a simple meal from a nearby McDonald's since it was the only restaurant open in the area. App estimated 40 minutes. And the estimate kept sliding. And sliding and sliding. An hour and a half later, I called to see what was going on. Turns out the order was canceled because a nearby driver couldn't be found. Complete waste of time. There's absolutely no reason to delay that long before giving up. I could've walked to the restaurant, ordered my food, ate it and walked back in that time.
We ordered food through the app and were told it would take 30 minutes to arrive. I know that this is just an estimate and can change but our food didn't arrive for a full hour after our estimated time. Uber didn't care when we called them to complain. When we rang the restaurant directly the restaurant told us not to order through Uber as it's too slow and costs more.
Half of my orders have become terrible experiences. My last order the driver literally drove past my home, and waited in a parking lot until reporting that she couldn't find me. Despite ignoring my calls while I waited for her in the cold on the curb. I got no help at all from customer service, which gets more and more cumbersome each iteration of the app. Where you once spoke to someone on the phone, get ready to wait hours for a text. Issues will not be acknowledged nor will poor service be recompensed.
App is bad. I was doing my first order ever. It said settle your previous order. Pathetic.. I had to cancel Uber cab ride and hence that amount was reflecting as the one that I needed settlement. Next I got the Uber ride amount credited as driver had asked to cancel. But still Uber Eats shows as I need to pay them..
It was first order of uber eats. And very bad experience. Placed an order which was stuck in one tracking state fr an hour. No option in app to cancel order. If u call customer care wait time is more than few minutes every time.
Didn't get what I ordered. What I got was cold. Have to wait 24 hours to get a response. Spent money on food I didn't get. Driver said he couldn't help and left. Called Popeyes and got hung up on. Worst delivery service I have ever used. Would recommend you don't use this app or service.