
James Files
The app is good, and the router is great. However, setup was difficult and not as straightforward as it appeared. The app doesn't work at all set up the router on its own. You have to plug the router into another router that already has Wi-Fi set up. Then you can set up Wi-Fi for the new router, and then you can plug the new router in directly. Very convoluted. The support section of the website is very confusing. I guess they have a bunch of other IT products they're trying to sell you.
13 people found this review helpful

Ryan
The app has developed into something quite fantastic over the humble beginnings, and is critical for my home network management as well as day-to-day customer network management. It warrants 5 stars. But it will only get 3, because standalone setup is now buried and deliberately difficult. And that's knowing what I'm looking for. Walking someone else through it over the phone? Forget it. C'mon guys. Standalone shouldn't be this hard to setup/manage.
25 people found this review helpful

Pat
At the time of writing this, there appears to be no way to set up a u7 pro as standalone. After much fuss, trying different firmware, and allot of hair pulling and factory resetting, I discovered that the issue is the android version of the app. Fix this please. When using an iPhone, standalone setup was much easier. Hope this helps someone out there. Fold 4.
14 people found this review helpful
Ubiquiti Inc.
11 October 2025
We apologize for any issues that you have run into. Please reach out to us, providing more information about your setup with us at mobile-support@ui.com, and we will provide assistance. Thank you!