Cannot Scroll Down I tried the app on 2 different make and model Android phones and it has the same issue which is I cannot scroll down. Consequently I can only see the first page of benefits info, claims, lists of dentists in the search function, etc. Better to use your phone's browser to login to the website instead of using app. Tried the iOS app version and it works great.
Needs Improvement As many other users have stated, anytime you navigate away from the app or use the back button, it logs you out and you have to manually enter your username and password. It would be very helpful if the app would remember or save user info. Also, claim details will not load at all; the app hangs up and you can do nothing more than force close the app. Needs some serious improvement.
Barley works It would be a great app if you could use the features. You are unable to scroll down on any of the screens in order to access additional providers, or even use the timer function. Disappointed.
CANNOT SCROLL! This would be a great app if I could scroll. The app lets me see my network dentists but won't let me scroll and the full site lets me scroll but doesn't give the option to see just my network dentists. ANNOYED!!!!
Sucks there are times when it is easier to use a nap then to get on a website with my mobile device. Definitely not this time... This is one of the worst apps I've ever used. I'll just bookmark the page in Chrome.
Unable to scroll dentist search results. App logs you out everytime you go away from the app. Seems like these are long standing problems that haven't been addressed. Only seems useful to get your ID card.
The release contains code updates and fixes designed to improve the customer experience for our mobile app.
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