U-Haul

U-Haul International

About this app

Wherever you’re headed, our app is designed for Moving Made Easier®. Get an instant quote, start or modify your reservation, track your orders, and so much more, all from your mobile device. It’s the fastest and most secure way to manage your move!

- Pick up and return your rental with just a few taps on your device, any time.
- Sign in with your custom profile to skip the counter and reserve in minutes.
- Get an instant quote, manage your order, and review your rental history.
- Use the live chat feature or email us for 24/7 support.
- View FAQs and resources to answer your questions.
- Quickly find a U-Haul location near you with the products and services you need.

Ratings and reviews

Terrible experience from start to finish. My pickup was rescheduled multiple times when I showed up to pickup, and I had to contact customer service three times, plus chat several times more, which barely worked due to constant freezing and bug in the app. After drop-off, I was wrongly charged for fuel and had to contact support again. The app is buggy, the process was frustrating, and I wouldn’t recommend U-Haul even to my worst enemy. 0 stars.

This app is horrible. Won't let me put my correct address, doesn't let me properly reserve a truck. And when it does, it soon brings me back to the first page to redo everything over again, then again and again. If I can manage to get past that, it doesn't let me do the self mobile checkout. Absolutley useless. You're better of using the mobile browser.

Support needs improvement. Trying to chat with live agent, you can't see the initial question you're typing, can't paste into the text box, and apparently can't use more than like 100 characters? Also, the chat session should persist if I don't choose the exit the chat - if I close and reopen the app a few seconds later, I expect to still be part of the same chat session.

What’s new

We’re rolling out updates to our homepage that’ll make your move easier🚚:

Stay on Track: View/manage upcoming and active orders directly from the homepage.

Save Time at the Center: See available products and services, view location details, and even check out!

A Smarter Organizer: The Organizer now includes folders and categories, so you can find your belongings in seconds.

Personalized Recommendations: Get expert suggestions on services and products tailored to your move.