Joseph Summerhays
Absolutely terrible app. This is the buggiest app I've ever used. I enter my password and it pulls up the loading sign, then gets stuck in a recursive loop of opening a new page, doing the loading bar, then opening a new page and doing a loading wheel, and repeating. When it realizes something went wrong, it says "error authenticating", and it brings me to a text auth screen. Before I can hit send, it starts spamming error messages. If I hit send, it does the same recursive thing as above.
7 people found this review helpful
Ubiquiti Inc.
September 1, 2023
Hi Joseph Summerhays, we apologize for the unsatisfactory experience. To help us better understand the issue and provide assistance, please contact us at uid.support@ui.com and describe the issue in detail. You may share screenshots/screen recordings if available. Our escalation team will reply to you within one business day.