Helpful, Essential I appreciate this app so much - travelling alone to two large and unfamiliar airports (EWR and MCO) was no easy feat. Let me tell you - the app eased my anxiety, guided me before the concierge could, and helped me get around without having to depend on anyone for anything! I'm looking forward to my next solo trip that includes two new airports and a couple terminal changes! I tested the maps out already, and I have no complaints whatsoever. Good app. GREAT app!
Passport scan is frustrating I tried to check-in with the app. It knows my name and the flights I booked. So far so good. It's the passport scan I'm hugely disappointed with, it is not reliable and works very rarely. I just spent 5 minutes trying to scan it, without any results. It would be sooo much simpler if I could just enter the information by hand or upload a picture of my passport.
Stupid login security questions Why most of the apps use many other ways to verify but United still uses predefined stupid security questions that you will forget the answer very soon! You, United PM, tell me what was your favorite class and least favorite class when u were in 2nd grade. Otherwise I will simply lock your account. How stupid this is!
Never works for entertainment I have an S7 (not the note) and the entertainment has never worked. My friend with the latest iPhone had the same difficulties. Please - if you limit on board options for entertainment, make sure they work. Long haul flights suck without any.
WTF If you have a Samsung, don't bother downloading for the free entertainment option. Stressed about downloading in time before the flight took off and barely made it. Next thing I know I'm spending 30 minutes trying to get the wifi to quit signing off for no reason. Finally get it to work and ready to watch a movie on my 4 hour flight. Select the play button and error code pops up. Pretty pathetic knowing I used the same phone 2 years ago and it worked perfectly. The new update is a huge downgrade
Scanner or passport does not work. Passport scanning does not work! Been trying on and off but it doesn't get through . Only took picture of it once after many failed attempts. Please fix this. It's very frustrating!
• Traveling to China with a Visa?
◦We’ve expanded our International check-in feature, you can now scan your passport AND your China Visa, allowing you to check-in via the App.
• And of course, more bug fixes!
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