With our ever-changing environment and the need more than ever to empower our customers with more ability to self-serve and stay informed, we’ve worked to enhance our United app to deliver information more consistently, timelier and easier than before for all users – all while keeping many of the same features you know and love.
The app is your all-in-one travel partner - Our redesigned app will now deliver information you need more consistently than ever before with improved navigation for a more seamless experience. The design updates also serve as a complement to our enhanced accessibility support for screen readers. - During your trip, our app home screen gives you quick access to important details by opening to the most useful and relevant information, for all users whether you’re signed in or not. When it’s time to travel, check in for your flights on the home screen and view real-time updates. See what amenities are on your flights and your position on the upgrade and standby lists. While at the airport, explore interactive airport maps to find a United Club location near you and stay up to date on your flight status through our push notifications delivered directly to your inbox. Manage your MileagePlus® account - Enroll in MileagePlus and check out our newly envisioned “My account” experience. You can also earn miles with MileagePlus programs and use these miles to book award travel on the app, too. Search for flights and book travel - Look for flights across our global network. When you find one that’s right, book it on the app using money, award miles or even your electronic travel certificates. Easily manage your reservations on the app - View and change your seat assignments, or enhance your trips by adding Economy Plus® seating, Premier Access®, United Club℠ passes, travel bundles and more. You can also change, cancel or rebook your flights right on the app, all through the “My trips” section. Continue using the app in the air - With United Private Screening on select flights, watch TV shows and movies on your own device. Plus, track the status of your checked bags and see which gate you’ll arrive to once you land. Have questions? - Message our contact center directly through the Contact Us section in the app.
UX needs some work The travel ready center is needlessly complicated. I had to scan the passports for two of my family members twice (once for the outgoing trip and again for the incoming trip) even though I'd selected the default option to save their paper details for later. The scanner is far less responsive than the one in the CBP MPC app, so it took a long time for each scan. Next I had to scroll through a giant list of countries to find United States, even though that information was ...
21 people found this review helpful
June 27, 2022
The app's been buggy for years. Wifi connectivity is a nightmare and often fails in the app. When wifi works it basically adds no value. Since 2019, as a user, I can't update a credit card effectively and use it because the system defaults to the expired card or just fails to save the new info. -When I fly coach, I still want drinks. The flight attendants are so used to the bad software they often just give away merchandise on board to keep service moving.
14 people found this review helpful
Show review history
June 21, 2022
Every update seems to get worse. App crashes when I try to input payment info for in flight purchases. Must use PayPal for this flight? Nah, I won't buy anything this flt. App needs to allow me to save my credit card info. It sucks when I have to keep putting it in for every flight! It's difficult to navigate, not intuitive at all. App needs to transfer data across devices when logged into account. We shouldn't have to re-input flt info on each device. Please fix it and stop making it worse!
43 people found this review helpful
We continue to make enhancements to ensure your travels are made more seamless through the United app. Improvements in this release include new categories in our Help Center to help answer more of your commonly asked questions.