United Airlines

United Airlines

About this app

Meet the United app

From planning, to booking, to day of travel, we’ve got you covered.
On our app you can:
• look for flights across our global network and book them easily for yourself, or your friends and family
• check in for your flight and get your boarding pass before you get to the airport
• change seats, or flights, if something better becomes available
• make sure you’re prepared for your trip with our Travel-Ready Center
• add your bags, drop them at bag drop shortcut, and track them along your journey
• use our built-in terminal guide to find your gate and navigate the airport with ease
• watch movies, play games, and pay for inflight snacks and drinks while you’re in the air
• enroll in MileagePlus or manage your MileagePlus account and use your miles to book award travel in our app
• talk, text or video chat with an agent if you have any questions about your trip
• figure out your next move if your flight is delayed or cancelled

Ratings and reviews

App is extremely clunky and not intuitive: - Sends push notifications every minute if I don't force close the app. I've changed the settings too - Why is there a seat map scrolling left to right (ew) and up and down depending how I select - I have to click on check in, change seats, etc twice to get there. First click fake loads - I have to click on like 6 buttons to get what I'm looking for. The process flow is too bloated - Crashes randomly & slow Please just copy AA's app, so fast and clean

It's fine in the States, however once you are overseas, getting anything changed or updated is a huge painful effort. Even when I connect with an agent on messaging, I get constant push back to any change. The airline is not proactive rather reactive and will not allow you to change anything ahead of time. Also, when you are delayed, it takes several times to get a hotel or food voucher. They state that anything due to weather doesn't count for assistance in delays.

The app is mostly easy to use, except for the bugs. Good luck taking a picture of your passport to upload, the app immediately closes when you verify the document and says there is a bug. Clearing cache does not help. If you try to do this through the web browser on your phone, it immediately opens up the app and throws the same error.

What's new

We continue to make enhancements to help make the app easier to use and provide more consistency.