Universal Orlando Resort™

7.78K reviews
Content rating
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About this app

Whether you're still planning your trip or already here, the Official Universal Orlando Resort™ App is the ultimate must-have. It's free to download.

Before and During Your Trip, It's Easy To:

• Get detailed, interactive maps of the theme parks, Universal CityWalk™ and the on-site resort hotels.
• Check ride wait times and show times.
• Find dining venue menus.
• Use filters to find and sort by park, ride type, shows, dining and shopping.
• Locate all restrooms, including family restrooms.
• Set a parking reminder to find your car by section, level and row.

• Browse the menu and place your order at select locations from anywhere in the park
• Let us know when you are nearby and we will prepare your order
• Pick up your order and continue to enjoy your visit

• NEW – Get a place in the Virtual Line™ and get your return time for select attractions.
• NEW – Universal Play™ lets you enjoy interactive experiences, games and trivia about the rides. Check it out via the Supercharged Network in Fast & Furious – Supercharged™ or through the left navigation menu during select times.

• NEW - Pay with Universal Pay - Universal Pay is a completely contactless and simple way to pay with your in-app wallet while in-park.
• Purchase park tickets, and Universal Express™ Passes.
• Create an account to easily access your purchases and redeem with a scan.
• Set up your TapuTapu™ wearable as a payment method while in Universal's Volcano Bay™.

• Mark your top rides, attractions and more.
• Use it as your own personal "to-do" list.
• Get accurate wait times for all your favorite rides and attractions in one place.
• Set alerts for low wait times and show start times.
• Get a customized map view to find your way.

• Stay up-to-date with in-park notifications on attractions and schedule changes.
• Get location-based announcements related to the park that you're in.
• Find out about special offers and special events.

Plus, it's easy to stay connected when you're at the resort with free WiFi throughout the parks and Universal CityWalk™.

NOTE: Continued use of GPS running in the background can dramatically decrease battery life.

Do Not Sell My Personal Information: https://www.nbcuniversal.com/privacy/notrtoo?brandA=UO&intake=Universal_Orlando

Privacy Policy: https://www.nbcuniversal.com/privacy?brandA=UO&intake=Universal_Orlando

CA Notice: https://www.nbcuniversal.com/privacy/california-consumer-privacy-act?intake=Universal_Orlando
Updated on
Nov 30, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, Financial info and 2 others
This app may collect these data types
Location, Personal info and 6 others
Data isn’t encrypted
Data can’t be deleted
7.78K reviews
July 7, 2022
I was excited at how easy it was to pay for things at the park with this app. However, about half the time it was not accepted, and when I got home from my trip and started looking through the receipts, I found multiple instances of being double or even triple charged for some things. I am extremely disappointed and will not use the app for payments again.
30 people found this review helpful
Did you find this helpful?
NBCUniversal Media, LLC
July 9, 2022
Hi there, we're sorry to learn of the issues you experienced when using our Mobile Pay in the parks. Rest assured we will be sure your feedback is formally documented and shared with the proper teams. If there's anything you'd like to include, please reach out to Guest Services at 407-224-4233, option5. Thank you for leaving this review.
Abby Rivera
September 1, 2022
Almost frustrating with how it could be more useful. Would love an option for filtering "open now" and also would be amazing if you could share location with your family. Would also love a freestyle locator. Also VERY frustrating that the app tells you to load your extra options like breakfast passes into the app but then the park won't accept them that way.
18 people found this review helpful
Did you find this helpful?
NBCUniversal Media, LLC
September 3, 2022
Hi Abby, thank you for your review. We appreciate you taking the time to share this feedback about our Mobile App, and want to assure you this has been forwarded to the proper leadership teams. If you would like to discuss your visit further, please contact Guest Services at (407) 224-4233 or GuestServices@universalorlando.com. Thank you again.
Taylor T
July 9, 2022
I mainly use it for checking wait times and mobile ordering and for that it is good. Mobile ordering can be buggy but typically works. I would love to see the wait time section organized by park. 3 tabs at the top would be perfect. I know the filter option is there but it is tedious to do everytime.
20 people found this review helpful
Did you find this helpful?
NBCUniversal Media, LLC
July 11, 2022
Hello Taylor, thank you for taking the time to leave a review. We'll be sure to share your feedback with the proper teams, and invite you to reach out to Guest Services with any more information. They're available at 407-224-4233, option5. Thank you for this review.

What's new

We’ve continued working hard on The Official Universal Orlando Resort App.

Here’s what’s new in this release:
-Streamlined navigation in the bottom bar
-Home Tab: Highlights information, attractions, and links to key functionality
-Map Tab: List and map views of points of interest
-Buy Tab: Access to purchase tickets and extras
-Profile Tab: Helpful links including access to your Favorites, Wallet, and more!

Have some feedback or need some help? Send us a tweet using hashtag #AskUniversal