No longer able to send a message to reviewer and get a response back . If you call and get through, you can never talk to your caseworker. So you give a very specific message to the rep to relay and somehow it is lost in translation. The ability to message solved that issue but they took it away. Will never go paperless.. FYI: logout in profile and settings section. Creepy cartoon people, too! Concentrate less on the visual and more on functional.
15 people found this review helpful
ERROR MESSAGE!! Can't check the status of each individual day I've claimed in the absence history anymore, Everytime I try it kicks me out and says the app has stopped. When I first started using the app I could, with no problems. I originally thought that it might have been my phone being outdated, and couldn't handle the newest update. But I just bought a brand new phone that was released 3 months ago, and it still does it every time. It also says I have tasks to be complete, but I don't.
55 people found this review helpful
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Please bring back touch ID so you can log in with your fingerprint. Not sure why you eliminated it but every banking, financial, health, utilities, or any other app on this planet that requires a log in has a touch ID. Also, uploaded documents do appear right away like they used to, under FROM YOU. There's no confirmation that it was sent correctly and you end submitting something multiple times because you think it wasn't sent.
22 people found this review helpful