Chyme is a Digital Assistant with a Conversational User Interface. Use natural language for interaction with the assistant - both text and voice interactions are allowed.
Chyme offers the following Digital Assistants out of the box:
Help Desk Assistant:
Help Desk Assistant improves help desk performance with the help of automation and self-service.
- Automation frees humans from repetitive tasks. Automated tasks help customers resolve problems immediately. Automation tasks can be executed in any fulfillment system like ERP, CRM, IT systems, etc.
- Self-service answers users questions from a machine learning enabled knowledge base to provide the most relevant and contextual answers to users
- Transfers support requests to human agents with complete chat transcript for complex issues
- Help Desk agents can use the Digital Assistant to interface with their help desk systems.
Chyme Digital Assistant can connect to any help desk system like ServiceNow.
Add your own custom assistants to support your business scenarios.