Don't Bother I downloaded the app and also enrolled in My Choice. I paid to use it to reschedule a delivery date to yrsterday because of a prior commitment. I stayed home all day waiting. I even sat by my front door all afternoon. At 6 pm I opened the app to get the customer service number and found an "exception" status on my delivery - "No such name or address" from around 4 pm. No alerts were sent. When I called was told package would have to be delivered today, and I can't be home. No satisfaction from UPS.
Worse than worthless. If you try to use it to make alternate arrangements for package delivery, it will delay the package delivery by one or more days. If you enter an alternate address for delivery, it places the comment "Leave with neighbor", and tells you AFTER you have made the entries that the new address has to be within walking distance (never mentioned on the page where you can enter an alternate address). Then, they ignore what you entered, try to deliver it to the address where you won't be, and tell you that the package is further delayed. You are better off with the UPS 800 number, using this app simply delays everything. FEDEX manages to make it simple, get it right, and smiles.
INCOMPETENT service. Not the app but the actual UPS service. I'm supposed to receive a VERY important document yesterday through UPS EXPRESS which guarantees 1-3 days delivery. Guess what? It got delayed by 2 DAYS and will not arrive until tomorrow. That's almost twice the time. And those were VERY important papers that I need to present to the government. To add to that, your customer service sucks big time like he doesn't know what he is talking about. His responses contradicts to that with the web tracking information. Unbelievable.
Love it! App works great! I get deliveries from UPS all the time and haven't had a problem. My only complaint is that there's no way to delete or clear your list of past deliveries.
Delivery problem. UPS delivered my 500$ phone by trowing it on the ground... The package hit my door and fell on the ground. I went to the door because I heard the banging sound. The box. If the phone had all the corners bended and damaged... Way to go UPS!
The physical design is good...the navigation not There seems to be quite a few areas for improvement. Particularly searching out missing packages.
· General bug fixes
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