If it wasn't for the UPS drivers, UPS would be a good company. The drivers never ring any doorbell or go to where you specify to drop off packages. Even when you're home all day waiting. They can't even be bothered to go to the door as you're watching from the window. Then all of a sudden you get an email saying the delivery was changed due to no one available for drop off.
Not bad, not good. Adding information to My Choice is very clunky. Identity verification requires date of birth and defaults to current date in 1999. To change the date you have to select a date on a calendar by scrolling back month by month, so for anyone over the age of 20 it's a ridiculous exercise. Not intuitive and awkward if you're using this to manage your account or deliveries. Works well for simple one click requests or tracking.
Absolutely useless. I used to use this app. But after putting it on a new phone it stopped working. I uninstalled it. I recently reinstalled it thinking maybe is have better luck with it. Nope. Out fires tell me I have a package out for delivery after it's been delivered. Then a few minutes later it shows it has been delivered. I'm hesitant to use it for shipping or upgrading home delivery.
What an unusable conglomeration of garbage stuffed into an app. Track a package? 7 pages, and a web browser later you might find info about it, I should be able to track a package within the app with 2 clicks. Horrible.
The information is always inaccurate if you get the information. I have truly been fed up with this app and the company. I wish I could change but my business uses it so I hope I don't loose anymore customers due to their incompetence.
UPS drivers frequently lie about package status, they don't show up and tracking shows attempt made. All they do is leave package in lobby. How can that attempt fail? Why is it that there are no other packages also in the lobby that day?
• Now you can create returns for eligible packages and track their status within the manage and tracking screens.
• Added new package car tracking so you can get live updates on the progress of your delivery.
• Updated app language for United States to include Español.
• General bug fixes.
• Features vary by location.
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