Absolutely terrible warranty company. They are incredibly disorganized and do not seem to keep track of your claims properly. And once the claim is filed, everything else is up to you. When I filed my first claim, they told me the claim info was send to a company and that the company would contact me. Never heard anything from the company or Upsie for MONTHS. I finally got in contact with them again and they weren't even aware that no action was taken on the part of the company completing the fix. I ended up cancelling the claim because the issue kind of went away but terrible first experience. A couple of months later I submitted another claim after cracking my screen. I submitted this claim at the beginning of May. They initially sent me to one company via email after I submitted my claim over the phone. A week later after hearing NOTHING , they sent me another email with the info for another company. No explanation, no phone call, nothing to inform me of the change or why it happened. And for the past month and a half, I've been playing phone tag with them trying to coordinate. This whole experience has been completely unpleasant. Never again.
UPDATE: Upsie responded explaining that they have since stopped working with the administrative group that was giving me a hard time with my claim. Working with the Upsie team has been a breeze and they have handled my claim professionally. My phone has now been repaired locally under their warranty at a great price and with great service from the Upsie team. Previous review from March '17: Found out today after calling in for a claim that Upsie will not provide coverage for accidents involving your own children. They have lost my business and referrals.
Updated review after Upsie came through for my issue. Thank you.
Problem fixed Had issues at first. CEO helped me a lot. Forced the team (previous contractor) to solve my issues and also promised me that the whole structure has been improved. No one will go through the same trouble again. Changing my review from 1 star to 5 start.
App is merely a sign post for the number to call The app is simple but all it really does is give the number to call of you need to file a claim. As for the insurance, pay the money to get a different form of coverage that will actually work in a timely manner. You may not pay much for Upsie but you will also not get great customer service or a capable organization to get your equipment fixed quickly.
App is not working for me right now, it crashes as soon as I choose my phone under My Stuff option
Updating to latest Android SDK for better OS support