Extremely disappointed even before making my first booking. I was looking for a complete home cleaning and checked the home deep cleaning offering on the app. As per the the third line in the description of the complete hom deep Clean, wet cleaning and shampooing of carpet, mattress and sofa is not included in the service. However when I scroll down to the sofa/mattress/carpet cleaning section, shampooing is also included. I called the customer service to clarify but that too was of no help. The customer care person had no clue about the service and wasted more than 10 minutes without providing any information. Can someone please let me know what all is included in complete home deep cleaning because I don't want to end up paying a high amount for a minimal amount of services
Though the service was initially not provided due to some unforeseen issues. The wrong carpenter was assigned at the last moment who refused to come to malad from dadar..they assigned another professional for the same day but i had cancelled the request.. however, they accomodated my request and assigned another professional for my available timeslot the next day.. the service team ensured that I received a timely and good service.. thank you..
App pointed me towards a packer and mover which they called verified. It turned out to be a fraud. Ended up with loss of around 2 lacks. Edit: the team connected with me and then just shrugged it off by saying they are not able to connect with the mover.
I was made to pay the full service charge of Rs 250, even though the repair work was not completed. As it is a Sunday and hardware stores are closed, the service provider said it is not his fault and hence I need to pay full Rs 250 for today and tomorrow when he comes, I need to again pay another 250. This is quite disappointing.
I booked AC cleaning, with COD option . Service was quite good, courteous and on time. There was some confusion on receipt of payment and on writing about it the UC team called and immediately resolved the issue. Suggestions were well taken. Nice first experience. Thanks UC team.
Extremely poor service. No verified vendors all false information only. Booked a home deep cleaning but realized they meant brooming. Bathroom deep cleaning means water wash. Also taps have been damaged and urbanclap blames all that to customer. Try other better apps. Don't get fooled. Support team app chat said they may try to escalate.
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