i called carpenter to repair window; all material provided ready condition; though he wasted 2.5 hours to close his work;instead of he can do it in 1 to 1.5hrs. bakwas company charges.if i call a local carpenter; he would do work for a day in 500rs.only.now my condition was like if i did half shave; i have to do it complite for the time.😠
Excellent work by team... I used couple of services including Plumber, electrician, cleaning etc etc and it worked like charm... specially good for those shifted or in process of shifting home no hassle request and no need to look for individual .. just book and sorted... good work team urban clap..
Don't understand what payment issues you have with your employees. Everytime they come for a service, they specifically ask us to pay in cash and not online. And all have the same reason that, you guys don't pay them on time and sometime don't pay the whole amount. Not even transportation cost is provided to them. Well all these are your issues. And if you have provided online payment option then it's your duty to tell your employees not to ask for cash from customers. It's really an awkward situation after completing the service when we are just about to pay and they ask if we can pay them in cash and start telling the problems they face due to online payments. This has happened each and every time I have taken service from Urban Clap. Please address this concern soon.
Anjum was the agent who serviced me. My booking was at 11:30 and she arrived at 2:40 after making multiple follow ups, calls, complaints. The way of her service was absolute waste. She indeed forced me to go for Riga wax and tried to charge extra. She was arrogant, not punctual and had so many excuses for the delay like accident at gachibowli, had fever so many other useless reasons. Looking at the advertisement I thought this is something great but salons outside are professional giving lot of respect to customers. I even told I would complaint on her which she never cared. Overall my complete Saturday was a big mess bcz of this stupid service. I don't recommend this to anyone absolutely none.
It made me cancel my orders just because they did not have resources on a Saturday. They didn't provide any information about their unavailability till the last moment. But after this incident the customer service people have been doing a follow up for my service. I would say they still need to resolve the issue of unavailability of their resources and accordingly manage the customers request.
Well the Urban Clap customer care is capable of feeling sorry for us and understanding our situation but sadly, unable to resolve any issue/communicate among themselves. Even after booking the service a week and half in advance, Urban Clap was unable to service the request. They requested me to postpone the service by a few hours assuring me of a service. However multiple calls later, it was evident that one executive didn't know what the other promised and they ultimately could not provide the service on the said date. Sloppy work.
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