Unfortunately app usability is poor. I've requested massage and it was great but...I requested one specialist but then someone from this service called me and told me that that specialist can't come and suggested another one. For me it was fine. But they didn't change it in their system and now I can not rate my specialist and it asks me every time when I open app to rate specialist which didn't come and suggests me to request massage with first one again. Unfortunately my request to fix it took already a week and no response yet.
Easy to apply.
Works perfect on iPhone to sign in but moving to Android Samsung S8 keeps saying email format is incorrect. Needs to be sorted out asap otherwise urban massage will lose out on a regular client. As I can't always use the website
It's fruad when you cancel your appointment they will cut 30% of your total amount but same time they not telling nothing them policy And rude customer service.
I use it quite often and all the therapists are very nice 👍
The new Urban Massage App is here!
We've listened to your feedback and redesigned your massage experience.
- Book the way that suits you - book by treatment or browse and search therapist profiles
- More information about the treatments and partner therapists
- Rebook in just 3 taps
- Manage your booking on the go
Please send any feedback or feature requests to email@example.com.