Just installed the app, signed up for an account, added my vehicle, and the app says I don't have a vehicle. Great job guys... Edut: Ok, got it to work, but the delay is HUGE! I could basically walk a full city block before it does anything. Could we get the response time quicker?
Worts application I have ever used. Spend an hour on the phone with the support tech and could not get connected. They open a ticket. If this is just to get the application connected to the car, i do not want to even think about functionality. And on top, after a year, they want to charge for it. Lexus, you are a luxury car company and competition is going to kill you if you continue to provide such a lousy service. Technology is going to be the name of the game. Tesla and others are going to eat your lunch.
Latest update has been an improvement. I can actually use it and it works most of the time. I like the addition of the finger print login. Still buggy like when I check the status it doesn't give me the current status until I got the refresh icon. That messed me up when I thought I had enough gas to get to work but I didn't. My 1 year trial is up in a few months. Surely Lexus will extend it since it hasn't worked most of the time since I bought the car.
Just spent the last hour and half with customer service trying to utilize the app. Can't get pass the pin request. Worked for 3 months and now won't let me in . Rep said its probably my phone. Now I realize why this app has 2.7 stars.
App worked for about 3 weeks after tech service finally got it to work. Went about 2 more weeks trying to get the app to work again. Finally got in. It now takes my user name and password and then asks for my pin. I put in my pin, confirm it and then it just asks for my pin again over and over. So I can't use the remote app....should not be this much trouble. But the car sends me messages, i.e. the doors are unlocked. Got to say GM's OnStar is a much better system.
I thought this would be an upgrade when I bought a Lexus. I can lock and start my car faster than this useless app. The only cool feature is finding the status of your car doors and windows. Other than that Lexus needs to stop charging for features like audi, merc-benz, volvo ... all have standard and for FREE! The SOS is the only thing a person buying a $50K plus vehicle should have to pay for! Grow up Lexus. Ps this crappy app doesn't work on my note 5 I'm awaiting Lexus to fix this.... Needless to say I went be subscribing to this junk. I hope to get an after market system that can do wonders without ripping off users
Thank you for using Lexus Enform Remote! This update includes the following improvements:
•Various minor updates, enhancements, and bug fixes
Welcome to ALJ's new Android application for Lexus Middle East and North Africa
Apps for membership Lexus customers. Membership information and offers exhibition introduction, service center information.