Functional and user friendly.
I absolutely love this bank. I've never been with a bank that makes you feel secure and like a person, not a number. Their customer service is by far the BEST! As long as USAA is around and providing a great banking experience, I will continue to be a loyal and appreciative customer!♡♡♡
I love this app! But I'm disappointed by addition of ads this latest update. I don't understand why you would need them. I am constantly saying no to renters insurance, and I really wish you would stop trying to sell it to me. I use the products I need, and my need changes over time, and I stick with USAA. But I don't need renters insurance, and I don't need a new car, and I need ads. Please simplify again.
This could have been a five star review.. I've been using the USAA app for years now and I've never had an issue until now. There was an update done last week and since then I haven't been able to get the app to work. I've even uninstalled and reinstalled the app and still have the same issues.. THIS NEEDS TO BE FIXED!!!!!!!!!! Over a week is TO long to NOT fix this issue!
UPDATE: Finally able to log into this app after about a month. All's well so far, but had to delete & re-install before it worked properly again. From my previous post... According to USAA Tech Support the "bug fixes" w/the latest updare does not "play" well with older Android OS's. So if you have an older phone expect this app to be broken until new bug fixes are pushed out to fix the current "bug fixes". :-/
Update: tbis past month, both my husband and I can barely get into the app! It either never gets past the pin entry, or won't let you manage your accounts once in. Nothing works to get past this issue except luck. Very frustrated this past month. Original: I love being able to deposit checks right in versus locating a UPS store that works with USAA!! Transferring $$ between accounts is very easy. The only difficulties I have had with it are minor: occasionally having to clear the app from my app-history in order to log in, and occasionally some checks have to be manually pictured since their length makes it difficult for the auto-scan.
Bug fixes and improvements