Whether by calling, emailing or trying to use their app, Aetna is horrendous. Thank goodness good doctors accept them, but as an end user and customer they are absolutely horrible, and the app well reflects how much they value our patronage.
Won't let you enter an alternate location to find care. STILL even after last update. Says, i have alerts... No idea what they are because along with everything else, it doesn't work!
This app was never very good to begin with, but just now it wouldn't open and said I must update. Installed update and now it will not open at all. Total disgrace.
I thought the Aetna website was one of the slowest, most cumbersome user experiences available -- until I discovered that the Aetna app is even worse than the Aetna website.
App forced me to update, and now it doesn't even start up
The app just doesn't work. It starts up and sits at a blank white screen.
We are listening to your feedback, adding new features, and resolving issues quickly.
We added the following for this update -
*Find Care guided flow categories
*Find Care cost estimates for certain categories
*Android Pay support for ID Cards
Fixed the following -
*Find Care error message
*First time user experience
*ID Card support for families with many dependents
MyLVHN–Review your LVHN medical rec., email care team, sched. appts. & pay bills
My Benefits by Aetna - Now you can explore your benefit options on the go!
Manage your health. Submit claims, find health care & view policy information.
Coventry Connect™ - workers' compensation cost and care management solutions
The MindCheck app uses color coding to tell you how you're doing emotionally.
View of the CareUnify platform for providers to remain connected to patients.