Worst App ever It looks like they just used the website pages and put it on an app. The font is incredibly tiny and a hassle to read. One big problem from the beginning was that it does not save my login. Second problem I had was that I tried to pay my electric and gas bill with my credit card, it led to me a link that opens up a web browser. What is the point of having this app if you can't pay your bills on it? Also there isn't a home button so you can only keep pressing back.
Badly Designed There's no "back" nor "home" nor "menu" button on any page and I can't figure out how to enter my meter reading. The card I got in my door when the meter reader couldn't enter my house says I can use this app to enter a meter reading, but that's a lie. I had to repeatedly use the "back" button on my phone to get from any other page to the home page, which is the only place there's a menu, and that menu has nothing in it to enter a meter reading.
Stupid app. I try once with my account 15 numbers, second time locked. Come on coned at least 5 attempts. Now i have to call customers services. I have to ask my boss for one day off so i can call customers services.
Why so difficult? Why do you need a college education to input a meter reading? Redesign the app to show the meter and the dials... Then we can just copy what the meter says and we are done... Why do we need to look at the number on the right and then go up or down based on where the dial falls?
2017 and the biggest electric company doesn't have an app that works!! I try to sign in a million times and no success I get lucky once in awhile and by that time my bill is past due ! Just fix this it shouldn't be a big deal for a multi billion dollar company to have a working app
App is HORRIBLE! i can't even start an account... the page keeps timing out... too stupid
Bug fixes and improvements