
Melissa Carella
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My Android S10 (android version 10) constantly freezes on the eKey pro app. I downgraded to basic and it worked perfectly then they took the basic away and forced me to use the pro version and again back to freezing and locking up when I try getting into homes or even setting the keyboxes. Completely unprofessional. I don't even use any of the features for the pro app nor plan to. Upset that I have to pay more for an app that doesn't work most of the time. 😔 Extremely frustrating.
22 people found this review helpful

Deborah Martin Kilbourn
No longer works on my phone, which is a newer phone. For the past year I've had to use my husband's phone to get into homes, which is a HUGE, HUGE inconvenience! Plus if you're in a remote area it often won't work. Also, you often have to try more than once for keybox to open. It's really a problem as there is no other options for me other than to buy another new phone, but who knows how long it'll work on that phone! Supra really needs to get their act together as I'm sure I'm not the only Real
23 people found this review helpful

Jim Allen
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Horrible app, it never updates on cellular when it's supposed to, even with really strong connections. It's a waste of time if you have to go back to Wi-Fi just to sync the app so that you can open up a lock. Added a bunch of bells and whistles that have no value to the end user, just open the locks. 12/07/2020. No changes, still junk. No cellular updating is possible. 2 yrs now. Several different phones.
51 people found this review helpful