Supra eKEY®

Supra®

- June 1, 2016

Everyone

Productivity

( 1,418)

Description

** eKEY is intended for use with the Supra Real Estate system **

With eKEY software, use your Android as your lockbox key. eKEY updates wirelessly so you can do business anywhere!

eKEY Basic provides the following features:
- Wireless updates and alerts
- Obtain listing keys
- Keep track of all your key boxes right from your phone!
- Manage and program your keyboxes
- Easily place and remove keyboxes from listings using your phone (You can also change your own shackle codes)

eKEY Professional provides the following features:
- View, search and save MLS listings
- Quickly search and view a comprehensive list of all the agents in your MLS
- Create profiles for each of your clients, making it easy to show clients exactly what they want to see
- View listings on a map
- View detailed showing information

Contact your board or association to upgrade from eKEY Basic to eKEY Professional.

eKEY is intended for real estate professionals who use the Supra Real Estate system. Users must purchase the required eKEY Adapter from their association or online at http://supraweb.suprakim.com.

Reviews

3.8

1,418 total

5 728

4 244

3 131

2 102

1 213

Scott Dexter

This product has never worked as reliably as it should. There have been several times that I have had to re-install it on my Android. There have been numerous times that no service was available when I was showing houses and today when I called Supra there was a Thank you for calling Supra but the call went into cyberspace someplace and I didn't get further than no message...!!!

The website is dysfunctional. After sitting with my office manager at our association she was unable to get me into the website. It will not accept my e-Key account ID #. It is the one that is the top of your e-key app. This means getting back on the phone and hope that it will not take 1/2 hour before they can answer the phone. I would give this web site and e-key 0 stars.

Very unreliable. The app has a very difficult time connecting to the FOB, often requiring a restart of the phone or tablet. Very embarrassing when attempting to show a property to a client. I've decided it best to go with an alternative way of providing keys to other agents on listings. As for showings, I'm stuck with this inferior and outdated technology, and make do the best I can.

Starr Nalley

Plain Awful! You have to do a manuel update daily. Instead of just clicking on update you have to go to the website and get a new code everyday. Then many times it doesn't connect with lock. Many agents in our office have to go save another if they can't get in to do a showing. This reflects on us.

My husband and I have had the app ever since it came out. Could not wait to get rid of the Active Key. We have used both the iPhone and Android versions of the app and have never had a problem. It is so nice to not have to remember the Active Key and just have the app on your phone. It updates in the middle of the night automatically, and you can update manually, as well. If you have any problems, you can always contact Supra, and they are awesome. Frankly, I would happily give all the permissions for this app then all the other questionable "big guys" out there recording our voices, snagging our contacts, tracking our GPS, etc., and selling it to God knows who.

Susan Whittaker

Great if it worked with Google fi. After calling in numerous times to get emergency updates so I can get into a house for a showing, I'm bailing. It's not worth dropping my $30/month phone and data for 75/month ago I can use Supra. You all better adjust more people are going to be moving to Google fi

User reviews

Scott Dexter November 6, 2016

January 6, 2017

January 31, 2017

Starr Nalley August 18, 2016

August 6, 2017

Susan Whittaker March 27, 2017

WatchCityRealty December 30, 2016

Impossible to reach "customer service' by phone Automated attendant says wait time is less than 1 minutes... I am now at 15+ and counting. I am tired of hearing how important I am to firms that truly couldn't care less. And their instructions about logging in to update account information? Doesn't work. Would love to have an alternative service or service provider. I rarely write bad reviews but this time wasting nonsense is distracting and unnecessary. Have a happy.

Angela Harmon February 16, 2017

Appreciate the ability to use phone instead of carrying separate device. Needs two things... -ability to set the time it auto-updates (it pops up over what I'm doing EVERY day) - Fingerprint recognition option in place of passcode

joe p June 12, 2017

The app is down right terrible, does not work well with project fi. For the fi users out there i have found a way to make it work most of the time. If you install the app over wifi, active it and then deny the app access to cellular data so that it can only update over wifi it seems to work most of the time. Its not. 100% fix, but its WAY better than re activating at every house you show..

Jason Gipson September 13, 2016

Customer Service is a Joke The automated system and customer service is a Joke. You've hit the lotto if you ever speak to a human. I had to cancel showings bc my ekey stopped working today. It'd be nice to not get an emergency code every single day.

Cherry Shinholster September 8, 2016

It doesn't work I have had this app on my phone since May 2016. I have tried it on at least 10 different homes with no success. I keep getting the error message emergency update ekey. I do and still get the same error message. I was unable to show a few of homes because of it.

Emil K March 16, 2017

Last update says "reduces occurance of error 9B0D", but in reality thats all I get now. I used to have issues with old Supra boxes with key fob, but now I cant open ANY box. Customer service only blames your phone, because why admit the fact that you have a bad product and bad service.

John DeBusk April 14, 2017

Have to re-authorize almost daily to use the app. Tried calling support several times and always on hold and have never spoken to anyone. I've been locked out of buildings and had to have somebody let me in with a key. Expensive to have an app that doesn't work properly. Who wants to start a class action lawsuit?

Laura Sicotte February 14, 2017

Don't get if you have Project Fi! It will not work. You will have to call continuously to get a new authorization code numerous times a day to get it to update. They told me that they don't support project Fi network.

Erinn Adams August 1, 2016

Needs fixing While the basis of the app is great, and convenient, it doesn't work half the time. It never updates, I always have to manually do it. It takes at least 3 or four tries for it to actually communicate with the lockbox. Please fix!

Mike Johnson June 6, 2016

Works after about 3 tries every time I don't know if it's because I'm using Android's latest software, but my key never gets a connection the first try. This has left me and my clients waiting in the rain while the dumb software tried to connect. Once successful, I still hear the beeping like it's trying to find the box. I have to manually close the app from the recent apps tray to get it to stop. This has been going on for months! Fix it!

David Jones June 21, 2016

Fails most of the time Has trouble communicating with fob every time. Will have to cancel and restart, usually twice before it will recognize fob.***Update*** Ever since our MLS got iBoxes, the Bluetooth communication is quick, how ever I must force close the every single time I open a box, very annoying.

Bobby McDermott May 30, 2017

This application has been terrible. Every week I have to uninstall the app and call in for a new application code. This app causes my cellphone to crash all the time. Major development issues. The customer service line is fine and the wait is typically never longer than 5 mins. But for an app I have to pay for this is nothing but a waste of my money and peace of mind. Please redo the whole application if you are going to charge for it. Also why do you need access to my phone calls etc? Are you selling my information to make more money? Very displeased!

Scott Watkins August 29, 2016

Wonderful, love it Love this app. If you every have trouble with it not opening keyboxes simply turn off Bluetooth on phone. Wait for a couple seconds. Turn Bluetooth on phone back on. Works everytime doing this when in occasion I have a problem.

Eric Nesbitt June 23, 2017

Nightmare! Having to unpair every Bluetooth device you have in your paired devices list before attempting to connect with a keybox is insane. Gotta love monopolies.

Cmstar13 Football June 9, 2016

I always have to update mine and I can't most the time. I cannot access the supra because I need an update. Today was embarrassing at my showings as I couldn't get it.

Noah Van Gorden June 24, 2017

This is the most expensive app on my phone, and also the worst maintained. I'm forced by my local MLS to subscribe to it, and the lack of updates shows the company knows it's users have no choice. I get random error notifications from it, and audio feedback often gets stuck on forcing me to kill the app to stop it from beeping.

Alex Smith June 15, 2017

Galaxy S8+ You've fixed a lot of errors! Thanks! How am I supposed to review agent access records on the boxes remotely? Each of them registered in my "Inventory" say "No Activity." Although I do get notifications occasionally that say someone is using the boxes.

cmunoz39 June 27, 2016

Just awful Never works im sick of paying for this crap. All i ever get is error 9B33 no one at supra is of any help!! Hate Supra and this app

Carolyn Smith January 28, 2017

Each time I have changed phones and tried to update my Supra eKey, I have experienced delays and problems. Just trying to get an authorization code is difficult!!!. Let's not talk about the wait time for the customer support!!!!

lyra seymour February 7, 2017

App is horrible. Company is awful. If this service wasn't basically a requirement I'd never use this dumb thing again. I spend a lot of money and get almost nothing for it in return. Worst ever.

November 28, 2016

Hopeless on Android. Time after time got update errors, even after calling in to Supra. Once after calling in due to a 'copyright error' code that the Supra person had never even heard of before, I uninstalled and reinstalled the app and got a new authorization code, then tested it immediately afterwards and even though it worked at that moment on a keybox at home, an hour later failed to work (same error code) on a keybox for a showing. Worked fine when I had an iPhone but the Android app is supposed to work too and instead I was paying for nothing, finally had to go back to the old fashioned Active Key. The exact same thing happens on my husband's Android. Supra does not create support tickets, they just say they'll let the tech department know - there's no way that I've heard of to follow the progress of any kind of bug fix request. *Just saw on someone else's one-star review that it does not work if you use Project Fi as your cell service provider, that would explain it.

Ryan Perry July 10, 2016

Error 90BD Can't get a human on the phone...no response to email. Haven't been able to use it in over a week!

ALEX December 2, 2016

Fricking Joke Stealing money from the realtors.. never works.. so many errors.. it takes an hour to speak to customer service.. they should get rid Supra key box.. dont even know why ppl use it to show their houses..

Jon Alder June 20, 2017

Incompatible with project Fi. Supra tech support said they were working on a fix in February. It's been 4 months... This app has not been updated in over a year... Not ok...

Tom Polk September 22, 2016

Don't Upgrade! New nag screen asks me if I've finished showing. Can't use my phone until clicking to answer the question. Supra knows of no way to stop this behavior.

Jeffery Wong October 30, 2016

Crashes more often than not I can't believe we realtors have to pay for this. It's so buggy making it so frustrating to use.

Trey Knox March 7, 2017

Still costs over $200/yr to open locks... We need a service that is not a subscription model and is reasonably priced.

Greg Gouge September 23, 2016

Works great Have had no problem unless in an area that has limited cell service. Need to remember to update prior to showing homes in those areas.

August 9, 2016

Never an issue I think this is extremely convenient, and offers far more security than a basic lock box. It has worked for me everytime.

John Fisher September 16, 2016

Works great One less thing to carry around, and I've never had an access issue.

Tabitha Sosa, Real Estate Agent August 6, 2017

Very reliable. So many things you can do with app. I can't think of anything more I would ever need.

Molon Labe January 17, 2017

It's ok There's no reason in the world for this app to need access to my browsing history, or any of my phone calls or other information.

James Smith July 12, 2017

The fees for an ekey make to sense. It should be cheaper than a supra since there is no physical box, instead they are charging 20% more not including the additional setup fee.