This app is a good concept but very poorly designed. I have nothing but issues with this app every time I go to a showing. It takes entirely too long for the app to connect to the lock boxes, it will say the box is ready to open but the lock box wont open and thats if the app is working at all without kicking me out every time I enter my pin. Overall this app needs a lot of improvement. This service isn't worth the fee.
26 people found this review helpful
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Horrible app, it never updates on cellular when it's supposed to, even with really strong connections. It's a waste of time if you have to go back to Wi-Fi just to sync the app so that you can open up a lock. Added a bunch of bells and whistles that have no value to the end user, just open the locks. 12/07/2020. No changes, still junk. No cellular updating is possible. 2 yrs now. Several different phones.
97 people found this review helpful
I switched to Project Fi back in March after four months of not being able to make phone calls in my house with AT&T. Had no issues until about November. Couldn't access homes reliably and it happened with the same out of town clients on THREE separate occasions. I uninstalled again and reinstalled and it worked while at home. I got out in the field and denied. On hold for 45 minutes but ultimately, my client downloaded it on his iPhone and got access that way. Thankfully, my client was a long time friend. So embarrassing. Can't even do my job effectively. I noticed a new logo on the app so I tried to get that to work. Apparently I have used all of my authorization code requests. I have tried to call twice tonight (per Supra instructions after 5 PT) and still no luck after 15 minutes on hold. Do something, please!!!!
36 people found this review helpful
Hi Tricia - We're sorry for the inconvenience and we would certainly like to hear more about your experience. Our product team would like to learn more about your experience and can be reached directly at email@example.com.