This product has never worked as reliably as it should. There have been several times that I have had to re-install it on my Android. There have been numerous times that no service was available when I was showing houses and today when I called Supra there was a Thank you for calling Supra but the call went into cyberspace someplace and I didn't get further than no message...!!!
Plain Awful! You have to do a manuel update daily. Instead of just clicking on update you have to go to the website and get a new code everyday. Then many times it doesn't connect with lock. Many agents in our office have to go save another if they can't get in to do a showing. This reflects on us.
Customer Service is a Joke The automated system and customer service is a Joke. You've hit the lotto if you ever speak to a human. I had to cancel showings bc my ekey stopped working today. It'd be nice to not get an emergency code every single day.
It doesn't work I have had this app on my phone since May 2016. I have tried it on at least 10 different homes with no success. I keep getting the error message emergency update ekey. I do and still get the same error message. I was unable to show a few of homes because of it.
Hate it Have to re-authorize almost daily to use the app. Tried calling support several times and always on hold and have never spoken to anyone. I've been locked out of buildings and had to have somebody let me in with a key. Expensive to have an app that doesn't work properly. Who wants to start a class action lawsuit?
The website is dysfunctional. After sitting with my office manager at our association she was unable to get me into the website. It will not accept my e-Key account ID #. It is the one that is the top of your e-key app. This means getting back on the phone and hope that it will not take 1/2 hour before they can answer the phone. I would give this web site and e-key 0 stars.
Reduces the occurrence of 9B0D reauthorization errors
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