The website is dysfunctional. After sitting with my office manager at our association she was unable to get me into the website. It will not accept my e-Key account ID #. It is the one that is the top of your e-key app. This means getting back on the phone and hope that it will not take 1/2 hour before they can answer the phone. I would give this web site and e-key 0 stars.
This product has never worked as reliably as it should. There have been several times that I have had to re-install it on my Android. There have been numerous times that no service was available when I was showing houses and today when I called Supra there was a Thank you for calling Supra but the call went into cyberspace someplace and I didn't get further than no message...!!!
Plain Awful! You have to do a manuel update daily. Instead of just clicking on update you have to go to the website and get a new code everyday. Then many times it doesn't connect with lock. Many agents in our office have to go save another if they can't get in to do a showing. This reflects on us.
Impossible to reach "customer service' by phone Automated attendant says wait time is less than 1 minutes... I am now at 15+ and counting. I am tired of hearing how important I am to firms that truly couldn't care less. And their instructions about logging in to update account information? Doesn't work. Would love to have an alternative service or service provider. I rarely write bad reviews but this time wasting nonsense is distracting and unnecessary. Have a happy.
Appreciate the ability to use phone instead of carrying separate device. Needs two things... -ability to set the time it auto-updates (it pops up over what I'm doing EVERY day) - Fingerprint recognition option in place of passcode
Customer Service is a Joke The automated system and customer service is a Joke. You've hit the lotto if you ever speak to a human. I had to cancel showings bc my ekey stopped working today. It'd be nice to not get an emergency code every single day.
Reduces the occurrence of 9B0D reauthorization errors
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