Over time the app is getting better and better.
It is quite helpful but the cashback card screen keeps crashing. This makes it difficult to buy in stores when checking your balance is temperamental.
Kathy & Paul Duffield
Fantastic for quick and easy access to managing my account and most importantly saving money!!
Love it! Can instantly see my balance on my card and submit easy metre readings. While also being able to keep on top of my data usage, texts and calls. Really easy to use
Would help to see membership number & password as you type them in, as opposed to a white screen. Would save making typos.
The app won't work on several devices, keeps saying check connection
The Utility Warehouse March 20, 2017Hi Robert - sorry to hear you're having trouble accessing the app. We're currently not aware of any issues around log in failures due to connection. Please could you email us at firstname.lastname@example.org with a screenshot of the error and your UW account number so we can investigate. We'll try to get this resolved for you asap. - UW App Team
Straightforward & quick F.I.T. export (and energy consumption) meter readings are quickly and easily submitted at month-end. FWIW, I have a self-illuminating (Sweex) webcam looking at the export meter - it's connected to a cheap notebook that not only runs the Solar Inverter monitoring program but also has its own Skype account set to auto-answer with video ... I can retrieve the month-end F.I.T. readings even if away from home & send them in on time. Yes, I know ... desperately sad - but it works perfectly :-)
Can't access webmail area Great for meter readings but to access the webmail area you have to go into the website via a formal url or search engine. Pretty crap really!
The Utility Warehouse January 18, 2017Hi Brian Webmail isn't currently supported in the app. Please see: https://www.utilitywarehouse.co.uk/help/hpbb/answer/webmail - there's a guide which can show you how to add it to your mail client (e.g. Gmail, Inbox, Outlook etc.) -- The UW app team
Not working!! Not able to update my cashback for nearly 30 days!! Says no info available for cashback nearby pretty useless:(
The Utility Warehouse January 6, 2017Hi Roz - sorry to hear you're having issues with the app. Can you get in touch via email@example.com and we'll try to see what's causing this? For the 'CashBack nearby' issue - can you check and see if the app has permission to know your location? https://support.google.com/accounts/answer/6179507?hl=en&ref_topic=7189122
Does not seem to store any data Was hoping for a usable ap, but requests account details and password everytime I try to use it. Also no confirmation meter reading has been uploaded. so will remove ap for now. Galaxy S5
The Utility Warehouse January 6, 2017Hi Keith - sorry to hear you've been having issues with the app. Could you get in touch on firstname.lastname@example.org and we'll try to understand why this is happening and get it working for you - the UW app team
Can't log in. Having just changed my log in details (which wasn't easy either), the app does not recognise either my username or password. So in essence completely useless. Yes the same username and password allows me to access the web
The Utility Warehouse February 17, 2017Hi Mark - sorry to hear you're having trouble accessing the app. We're not aware of any issues around log-in at the moment. Can you log-in to the Clubhouse on the web? If you'd like to contact us on email@example.com with your account number, we'll try to get this resolved for you - the UW app team
It doesn't work on my phone when the keyboard pops up I just get a white screen and my keyboard. Can't see what I type which makes it useless
The Utility Warehouse January 20, 2017Hi Paul - I think this might be a bug related to your make of phone. We'll take a look and see if we can fix it. -- the UW app team
Mobile app Have to uninstall then reinstall to get app to update on mobile. Not great
The Utility Warehouse January 6, 2017Hi Norma - sorry to hear you're having issues with the app. Can you get in touch via firstname.lastname@example.org and we'll try to see what's causing this? Thanks - the UW app team
The Utility Warehouse January 16, 2017Hi - sorry to hear you're having issues with the app. Can you contact us on email@example.com with your account number and we'll take a look into the issue for you? -- the UW app team
Can't register!! Hi, won't accept my date of birth, stopping me from registering!!!!😣
The Utility Warehouse January 13, 2017Hi - sorry to hear you're having problems with the app. We think this might be an issue with your customer account not having a DOB. Could you contact our customer service team who can add this to your account, you should then be able to log-in to the app and use our online services. -- The UW app team
App update Still not updating mobile usage. Have reinstalled and still the same. Come on sort this out. No feedback even emailed with a 4 day response and nothing. Great app now guys. Your app and call centre are perfect. Keep up the good work.
The Utility Warehouse December 7, 2016Hi Paul - glad to hear it's working well for your now!
Simple yet.. This app makes it much better and easier for me to quickly submit meter readings during the hectic day of my family life. The only reason I give 4 stars rather than 5 (which I will change if this feature is added) is I would like to see in the app when my next bill is due (balance might be nice as well). I have to keep checking my bank to find out which is a bit picky but hey.
Utility wearhouse app Was good to start but does not update my mobile usage for over 20 days. When I called to complain they told me they were aware and were working on it. I have called twice emailed twice and got the same response. It's just not good enough. Other than that it works fine. You need to sort this out utility wearhouse as I am reluctant to promote your otherwise good company.the app is now working fine and is worthy of 5 stars. Excellent company and now excellent app.
The Utility Warehouse October 7, 2016Hi Robert - this should now be up-to-date, and will show your usage more quickly from now on.
Not updating Shows you have data left so you carry on using it, then you lose all access to the Internet as they turn you off due to exceeding your allowance! But still shows data left!! The days till reset counts down so you assume the app is working. Not good enough really. 😞
The Utility Warehouse October 10, 2016Hi David - sorry for the trouble. This should now be up-to-date, and will show your usage more quickly from now on.
Uw app Brilliant i had triuble early on with it but most apps have their faults now working great. Easy to update meter readings. Shows cashback. Like everyone else paying my bills for me
The Utility Warehouse December 7, 2016Mark, Brilliant, pleased to hear it's working well for you now :)
New features to make managing your Utility Warehouse account easier:
- Add a new debit/credit card to top up your CashBack Card
- Use any of your saved cards to top up your CashBack Card
- Top up your CashBack Card faster and more efficiently
We welcome your feedback - please let us know of any issues or suggested improvements via firstname.lastname@example.org
March 25, 2017
10,000 - 50,000
4.0 and up
The Utility Warehouse