
A Google user
Terrible app! Before it was easy to see when your credit card payment was due, but now it only shows you when you got to transfer money which is stupid because I'm only transferring when I'm paying my bill! I've already had 2 late fees because of this useless app! I'm switching to another credit union of this keeps happening, I've already skipped using this credit union for my mortgage because of their busted systems! Fix your systems!
3 people found this review helpful
Vantage West Credit Union
October 7, 2019
Hi Josh, we sincerely apologize for the trouble you've had with the app. We'd be happy to take a look into this for you, please contact us at (800) 888-7882, or send us a secure message within digital banking. Thank you.

A Google user
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I like the new app other than... before the update, it showed your available balance after the pending amount. The new app doesn't and it requires some getting use too and added addition in your head. Though I do keep a register, it was an added convenience having it show so I knew right away that I was in track. I like the fact that external transfers happen faster then before including bill pay. as with everything, change is different. all in all the upgraded app is a good one 👌.
8 people found this review helpful
Vantage West Credit Union
August 5, 2019
Hi Kimberly, We are so pleased to hear your feedback. We understand that there will be a bit of a learning curve initially and are committed to continually working to improve your experience. Thank you for your insights!

A Google user
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It worked, then one day it wouldnt let me back into my account. I uninstalled it, then attempted to reinstall, but it wont even do that anymore. Yes, I checked my settings, it's your app that failed, not me. Update: Changing to a 4 stars. It finally works again. Other than the issues I just had, it works fine. Hopefully it stays working.
5 people found this review helpful
Vantage West Credit Union
January 24, 2020
Oh no! We sincerely apologize for the troubles you've had with the app. We're glad that you are able to access it now with no trouble but if this happens again, we'd be happy to take a look into this for you, please contact us at (800) 888 7882. We appreciate your feedback