
A Google user
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I like the new app other than... before the update, it showed your available balance after the pending amount. The new app doesn't and it requires some getting use too and added addition in your head. Though I do keep a register, it was an added convenience having it show so I knew right away that I was in track. I like the fact that external transfers happen faster then before including bill pay. as with everything, change is different. all in all the upgraded app is a good one 👌.
6 people found this review helpful
Vantage West Credit Union
August 5, 2019
Hi Kimberly, We are so pleased to hear your feedback. We understand that there will be a bit of a learning curve initially and are committed to continually working to improve your experience. Thank you for your insights!

A Google user
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It worked, then one day it wouldnt let me back into my account. I uninstalled it, then attempted to reinstall, but it wont even do that anymore. Yes, I checked my settings, it's your app that failed, not me. Update: Changing to a 4 stars. It finally works again. Other than the issues I just had, it works fine. Hopefully it stays working.
3 people found this review helpful
Vantage West Credit Union
January 24, 2020
Oh no! We sincerely apologize for the troubles you've had with the app. We're glad that you are able to access it now with no trouble but if this happens again, we'd be happy to take a look into this for you, please contact us at (800) 888 7882. We appreciate your feedback

A Google user
I didn't have a problem setting up the app, my issue is with the bill pay. There were two items that were in the old app and left out of the new app. First under payee the old app included the last four digits of the account, new one doesn't. Second under scheduled payments the old app provided the total amount for the scheduled bills, new one doesn't. I found both of these very useful.
6 people found this review helpful
Vantage West Credit Union
August 5, 2019
Hi Tom, Will you send us a secured message via Message Center the next time you log into your digital banking profile? We'd love to troubleshoot this with you directly. Thank you.