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Although the app crashes frequently and requires pairing too often it has been a helpful tool. Especially with not being able to meet all of our clients. Color coordination is made easier wirelessly. I can put together folders for clients to review and choose from. I went so far as to color match our cabinet and tile samples so we can "translate" them into SW colors rather than attempt to describe them or depending on pictures that will vary with different monitors.
61 people found this review helpful
Not actually convinced this is a legitimate application. It immediately requested to 'Allow Match to find, connect to, and determine the relative position of nearby devices?' and some other permissions as well, and didn't open or load otherwise. Very strange, immediately uninstalled. You're a paint matching app, why do you need these permissions?
22 people found this review helpful
Does not want to connect to the color match tool. Worked first time for 2 colors then have never been able to get it to connect again. Deleted app and reinstalled multiple times, reset color match tool and still nothing. App actually can see the device, just will not connect to it. I'm not contacting your help.support.customer service whatever, you can read.
25 people found this review helpful
November 4, 2019
Please follow these steps:
1. Confirm that your phone and app are updated to the latest software
2. Reset ColorSnap by holding the wake button for 15 seconds
3. Turn off Bluetooth on your phone, then back on
4. Make sure you are not connecting the device within the phone's settings but in the app.
6. Launch the app and try to pair the device