
Korrine H
I can get basic things done on the app. If you need to do more you're out of luck. BE AWARE they will link back, keep and deliver to your old address indefinitely. It will remain embedded in their system in unknown places, what, forever? The search option is annoying. It brings many items up, not just yours.
8 people found this review helpful
VCA, Inc.
February 25, 2026
Hi Korrine, we are sorry that you faced this issue! Can you reach out to us at myVCAhelp@vca.com? We can help get this corrected for you.

Kae Reichgott
Buggy and slow when it works. While you can eventually get what you need, it's painfully slow even on high speed connections. I just found out that all data for the app is stored locally at the clinic and there is NO offsite backup (per the call center). So in extended power outages, inclement weather, floods, etc the app is unusable AND your pets' records cannot be accessed to take to an alternate provider. It also means they can't notify you in any way that they are closed, apparently.
22 people found this review helpful
Hi Kae, thank you so much for providing this feedback! We are working on updates to improve app performance and a very excited to release those updates soon. If you would be willing, we would love the opportunity to connect with you and get your feedback when these updates are released. You can reach us at myVCAhelp@vca.com. Thanks so much!

Michael Radovich
I've subscribed to Careclub for about 10 years, and their service has gotten significantly worse. My latest issue, the auto-renew button on the app doesn't work. When my policy was set to renew this year, they signed me up for a lesser service that I did not agree or consent to that no longer included dental care. I received no emails or phone calls about the change, and the app doesn't show me what my current subscription level is or what other subscription options are available. AVOID!!
17 people found this review helpful
Hi Michael. We truly appreciate the feedback and would love the opportunity to talk to you more about your experience. Your input is extremely valuable to us as we continue to strive for improvement. If you would be willing, please reach out to us at myvcahelp@vca.com. Thank you for your consideration!