No Internet Connection What's the point of a mobile app if you can't login into the app. Requires Wi-Fi Internet access to login. Mobile data networks should be sufficient.
Can't report power outrage without WiFi, that's ingenious! Let's make everyone without power call and wait on hold to report a power outage instead of reporting it over cell phone data! This has been a problem for years, I'd hoped it was fixed the other day when the power failed but of course why make things easier on people when Vectren's service fails.
Convenience fee/Western Union Paid my bill on this app as long as its been around and now Western Union is involved and now there's a $2.50 convenience fee? No thanks I won't use the app again. Useless!
Keeps saying no internet connection. Uninstalled and reinstalled same issue. HTC One m9
Only recourse now Now that our home phone is a part of the stupid "U-Verse" it no longer works during a power outage. Thankfully Vectren has provided another way to report loss of power. I was considering giving up my cell phone since my husband and I are homebound, but after last night's outage, and trying to find Vectren's number in phone book in the dark, I went looking for a better option. Hopefully this app is it.
Can't pay my bill It gives an error message every time I attempt to pay my bill, please fix it!!!
Streamlined billing history views and added additional functionality to bill pay feature.