Convenience fee/Western Union Paid my bill on this app as long as its been around and now Western Union is involved and now there's a $2.50 convenience fee? No thanks I won't use the app again. Useless!
Joke Why can u only access it thru wifi and not from your cell phone? Ridiculous! Thats what the whole point of having apps is for so people can access thru phones on the GO. Please fix this terrible app so your customers are happy!
Only recourse now Now that our home phone is a part of the stupid "U-Verse" it no longer works during a power outage. Thankfully Vectren has provided another way to report loss of power. I was considering giving up my cell phone since my husband and I are homebound, but after last night's outage, and trying to find Vectren's number in phone book in the dark, I went looking for a better option. Hopefully this app is it.
Company sucks My actual gas usage is $15 but I'm supposed to pay the company almost $30 to have access to the $15 I used. Ridiculous. .. and greedy
Keeps saying no internet connection. Uninstalled and reinstalled same issue. HTC One m9
Can't report power outrage without WiFi, that's ingenious! Let's make everyone without power call and wait on hold to report a power outage instead of reporting it over cell phone data! This has been a problem for years, I'd hoped it was fixed the other day when the power failed but of course why make things easier on people when Vectren's service fails.
Date added to the estimated time of restoration in the outage section.