Won't respond to support emails My account is locked for reasons I don't understand, but nobody replies to my emails to start the process of addressing the block. The app was convenient enough, but if this support reflects the level of commitment to competing with Uber, it's easy to see why Yellow cabs are failing miserably.
Lost access to app with no way to reset I lost access to this app and attempts to reset failed indicating that they may have been compromised. Today I noticed fraudulent charges coming from the app so users please be aware. If you lose access cancel the card you used ASAP.
Default tip is 25% (you're driving a car, not a spaceship) and the cabbie seemed to have no idea how it worked. It took longer than just handling cash, with a significant increase in effort.
Charges twice! Often charges twice for the same ride. Does not work at all in half the cabs I've been in in Philadelphia.
Can't log in I forgot my password and it won't lelt me reset it. It just keeps resending the links to reset it but when I reset it, it asks me if I forgot my password.
Cab driver 5f14 is a joke He passed us as we ran after him. Stop for 4 minutes yeah right. Stop at 15 mph. We caught an Uber.
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