Unrecognized address The app worked better before. Now I keep getting an "unrecognized address" message, which is crazy. I'm in NYC, not the boonies. How can an address be unrecognized. To make matters worse, I've put this address in previously with no problem. At first this was better and more reliable than Uber,. Not any more.
Lost access to app with no way to reset I lost access to this app and attempts to reset failed indicating that they may have been compromised. Today I noticed fraudulent charges coming from the app so users please be aware. If you lose access cancel the card you used ASAP.
Only part of app works Paying with app in taxi works OK, but the wannabe uber functionality with the hail feature doesn't work. Cabbies don't respond to it even when there are several close by. I'm sure app tech works fine but need cab drivers to actually pay attention too
Won't respond to support emails My account is locked for reasons I don't understand, but nobody replies to my emails to start the process of addressing the block. The app was convenient enough, but if this support reflects the level of commitment to competing with Uber, it's easy to see why Yellow cabs are failing miserably.
DO NOT USE I had someone steal my cab this morning, and I was charged $23 because there's no way to notify the driver once the ride has started. When I contacted the company to get a refund, I was told simply "call your credit card company and dispute it." Will not touch this app again - UberT is more reliable.
PayPal does not work First try - and (of course) it failed. Reason unknown, just "payment declined" without any further explanation. I use my PayPal account all the time, so this is just bad programming (as expected). I love our Yellow cabs, but they have to move to the digital world or they will crash.