Lost access to app with no way to reset I lost access to this app and attempts to reset failed indicating that they may have been compromised. Today I noticed fraudulent charges coming from the app so users please be aware. If you lose access cancel the card you used ASAP.
Only part of app works Paying with app in taxi works OK, but the wannabe uber functionality with the hail feature doesn't work. Cabbies don't respond to it even when there are several close by. I'm sure app tech works fine but need cab drivers to actually pay attention too
Won't respond to support emails My account is locked for reasons I don't understand, but nobody replies to my emails to start the process of addressing the block. The app was convenient enough, but if this support reflects the level of commitment to competing with Uber, it's easy to see why Yellow cabs are failing miserably.
DO NOT USE I had someone steal my cab this morning, and I was charged $23 because there's no way to notify the driver once the ride has started. When I contacted the company to get a refund, I was told simply "call your credit card company and dispute it." Will not touch this app again - UberT is more reliable.
PayPal does not work First try - and (of course) it failed. Reason unknown, just "payment declined" without any further explanation. I use my PayPal account all the time, so this is just bad programming (as expected). I love our Yellow cabs, but they have to move to the digital world or they will crash.
Switching back to Uber. The drivers do not arrive to my current location, and it takes extra time and a phone call just to find my driver. One driver had a time estimate of 8 minutes that remained on the screen for 5 minutes. I canceled the ride, was charged with a cancelation fee, and then the exact driver showed up to where I was when I hailed another cab. This app has so many bugs, and I got it to replace Uber. Looks like I'm going back to Uber.