Brook Ervin
So far, not great. I just downloaded the app because the website isn't working, and it looks exactly the same. It's the same screen that just sits and pretends to load your info but never actually does. I can't change, view, or update anything, and talking to someone on the phone is a joke. It will just hang up on you if you keep trying. Blurry picture quality and slow speeds. Can't wait to switch providers.
13 people found this review helpful
Harmony J
The app is broken. No matter the updates that are put out, the app won't load most of the time. I'm constantly having to restart it. When I look at other plan or payment options, the app closes. My bill went up unexpectedly and there is nothing on my statement showing why. I tried to use the links in app and they go nowhere. I'm so done with this provider. Being stuck in this contract is like a hostage situation. I can't wait to get a new internet provider.
47 people found this review helpful
Hi Harmony J, we're sorry to hear that you're not having a great experience with our app. We're always trying to improve, and would love to connect with you to get more details. Please shoot us an email at viasatlistens@viasat.com, including information we can use to look up your account (Name, Phone Number, Account #) and a brief description.