An ok app for finding tours, but there are two glaring issues; you don't always stay logged in after exciting the app (sometimes you do, sometimes you don't, not sure what triggers it) and your tour vouchers aren't stored locally, which will obviously cause problems when you're in another country and there's no internet access. I'm hoping to see these basic features added in the future
I liked the concept of booking tickets in advance and go paperless.. however most of the times on the app tours with entry pass are offered whereas on tripadvisor we get option to book only the entry pass to any attraction through viator which is better option!!
A tour guide did not show up which ruined my immediate plans for the day. Now Viator has to take 7-10 business days to investigate.
This app has potential to be much better than it currently is. I recently booked a last minute trip whilst travelling, however was very nearly declined entry to the tour as the app had not locally downloaded the e-voucher to my phone. I had no access to the data through Wi-Fi or a phone network so was unable to provide proof of purchase and the confirmation email doesn't provide the voucher barcode either. A slight oversight in my opinion and one that should be addressed.
All tours we've booked through Viator have been very good and exactly as described and you usually get treated slightly better than if you just turned up and paid - because your review means a lot to the tour operators.
We've booked several activities through Viator. Two years ago we toured Paris and Rome with Viator-it was all perfect. This year the Grand Canyon and Sedona.
Thanks for using Viator! Please update the app for an improved map experience and bug fixes.
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