Helix Fi

Vidéotron ltée

About this app

Manage connections to your Wi-Fi network Use Parental Control to manage your household’s Internet usage. Troubleshoot or change your home connection settings, even remotely.

Available to all Videotron Helix customers with a Helix Internet or Helix TV and Internet plan. Use it, it’s free! Not a Helix customer? Browse our Helix Internet plans.

How do I use the Helix TV app?

Download the app to monitor connections to your home Wi-Fi network and manage your Internet connection wherever you are. Open the Helix Fi app on a mobile device and follow the instructions. They will guide you through using the app for the first time. It’s easy!


INTERESTING FEATURES

• Easily identify connected devices on your network thanks to the option to rename them. The app also notifies you of new connections. You can instantly cut off a device or user’s access to your Wi-Fi network, if needed.

• Control Internet usage for created user profiles. The Helix Fi app helps you better control the content your children are exposed to and foster focus or sleep by managing Internet access periods.

• Monitor usage for devices connected to your network and usage peaks. With this overview, you can easily retrieve or change your username and password. You can also quickly troubleshoot your Wi-Fi yourself, even remotely. For example, change port forwards to manage your coverage.

• And much more…


4 PRACTICAL SECTIONS

OVERVIEW : Share your WiFi password with your guests, remotely test your connection's status or Restart your Helix Fi gateway, as needed.

WI-FI : Select a Wi-Fi band, create profiles and delete users from your network. Manage internet usage for those who have a profile, like your family members. For example, pause Internet access at bedtime on weekdays so everyone gets good night’s sleep.

HOME : Easily connect and control all your compatible smart home devices from one place. Manage your smart lights, door locks, and thermostat directly on the app. Plus, protect your home automation devices with the Advanced Security feature.

ACCOUNT : Manage notifications, activate pods to extend your coverage or find useful resources to answer your questions about Helix Fi.

Need help? We posted articles to help you handle things yourself. Go to the Support tab on our website. (3281)

Ratings and reviews

This utterly sucks. While it allows for basic configuration of your wifi network, it completely prevents you from customising your Port Forwarding needs. You are limited by a range of connected items, some of which simply don't appear on the list despite being on an open DHCP... Please allow for better Port Forward compatibility even if you don't support it.

-100 stars. Terrible. Most garbage app I've ever encountered. I want to yell at the devs. This app continually upsets me every day and I have to use it for an otherwise fine service. Just let me use the options in the router settings on pc browser rather than force some pointless app that doesn't work half the time. I am constantly fighting with it. Disabled devices can still access the internet, and it just ignores time limit schedules. & of course, support doesn't actually read what I wrote.

I don't know why it's so hard for ISP companies to make decent apps and websites that are actually stable, reliable and have an accessible UI. I literally use Linux for fun and this app makes me much more frustrated to customize or troubleshoot

What’s new

This update brings minor technical improvements and bug fixes.
Make sure you always download the latest version of the Helix Fi app in order to enjoy the best experience.