ViCare

Viessmann IT Service GmbH

In-app purchases

About this app

New possibilities to control your heating system offers the ViCare app. With the simple graphical user interface of ViCare, the operation of the heating system is very intuitive.

Feel secure
Warmth and reassurance in one

● In one view, get an instant check if everything is in order
● Access to your preferred installer - quickly and easily

Save costs
Set your preferred room temperature and save money when you’re away from home

● Simple, convenient operation of your heating system
● Store daily schedules and automatically save energy costs
● Set basic functions at the touch of a button on your smartphone

Peace of mind
A direct connection to a professional you trust

● Simply enter the contact details of your preferred installer or professional servicer
● Fast and effective help - the installer has all the important information he needs
● Spend less time worrying about safety and maintenance

Core functions:
● Displaying the status of your heating
● Capability to set up the most important functions of your heating system
● Store your daily routine to automatically save energy costs
● View outside temperature history
● Send a service request to your trusted installer
● Shortcuts e.g.: I want hot water or I’m away
● ViCare Smart Room Control
● Amazon Alexa: Control heating simply with your voice
● Holiday program

Please note: We publish the functions gradually! You can expect several small updates in the next weeks and months. There will be always something new to discover. Functions available in ViCare are depending on functions available on boiler itself and country!


Comments or feedback?
Share your thoughts with us and other users in our Viessmann Community!
https://www.viessmann-community.com/

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Important:
The ViCare app can be used in conjunction with an Internet-compatible Viessmann heating system or in conjunction with the Viessmann Vitoconnect WLAN module or a Viessmann heating system with an integrated Internet interface.

Ratings and reviews

Impossible to get support. The app worked fine for a few years, but for the last couple of months, despite the boiler being connected to the WiFi, the app comes up with an error message "Your system is not connected to the internet." I can see that there is data traffic from the boiler to the internet, but the app refuses to find it...

Despite having strong wireless connection to all my devices throughout my house and garden, the connection to this boiler regularly fails and there is no simple way of turning the boiler on or off without it. So relying on Vicare app to control the CH boiler only works about 75% of the time. Added to that Viessmann themselves regularly do work on the system which blocks your access to it, but they don't inform you. Hot water part of the boiler works well.

The control and info you can get from your boiler via the app is very good. However, you can only install the thermostat control via the installer level app, not customer level. That means you need your Viessman installer to set it up. That needs to be changed! TBH, you will probably never touch the thermostat control one the app is running. Setting up with the boiler was OK, but there were a few chopping and changing between screens to set up the WiFi but nothing difficult.

What’s new

- New for all users: the Savings Assistant analysis features are now visible in the Analysis tab. Unlock all features to access advanced insights and maximize your system’s potential.
- New for Energy Management (DE): Support for dynamic tariffs with 15-minute prices for more accurate cost display and optimization