ViCare

Viessmann IT Service GmbH

In-app purchases

About this app

New possibilities to control your heating system offers the ViCare app. With the simple graphical user interface of ViCare, the operation of the heating system is very intuitive.

Feel secure
Warmth and reassurance in one

● In one view, get an instant check if everything is in order
● Access to your preferred installer - quickly and easily

Save costs
Set your preferred room temperature and save money when you’re away from home

● Simple, convenient operation of your heating system
● Store daily schedules and automatically save energy costs
● Set basic functions at the touch of a button on your smartphone

Peace of mind
A direct connection to a professional you trust

● Simply enter the contact details of your preferred installer or professional servicer
● Fast and effective help - the installer has all the important information he needs
● Spend less time worrying about safety and maintenance

Core functions:
● Displaying the status of your heating
● Capability to set up the most important functions of your heating system
● Store your daily routine to automatically save energy costs
● View outside temperature history
● Send a service request to your trusted installer
● Shortcuts e.g.: I want hot water or I’m away
● ViCare Smart Room Control
● Amazon Alexa: Control heating simply with your voice
● Holiday program

Please note: We publish the functions gradually! You can expect several small updates in the next weeks and months. There will be always something new to discover. Functions available in ViCare are depending on functions available on boiler itself and country!


Comments or feedback?
Share your thoughts with us and other users in our Viessmann Community!
https://www.viessmann-community.com/

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Important:
The ViCare app can be used in conjunction with an Internet-compatible Viessmann heating system or in conjunction with the Viessmann Vitoconnect WLAN module or a Viessmann heating system with an integrated Internet interface.

Ratings and reviews

I have spoke with customer service and went through all of their steps on the phone and no one could get it to connect to the app even though the wifi finds the boiler. Now 8 months later after various app updates, nothing is fixed and it still won't establish connection with the app. Always finds the boiler via wifi but the ViCare app will just say searching for device or whatever. This is probably the worst app I have dealt with with even cheap products having no problem pairing to an app.

pretty glitchy... it drops out alot and it's always when you need it. Today it won't open past the loading screen. usually it's just offline. Part time app is the best way to describe it. Ammanded.. veissman support was within the day via Google reviews. The app is now opening again, still getting internet offline though. My network can see the boiler and it has a medium signal. I'll turn it off and on again.

App is almost good, has a lot of potential but still needs a lot more work to be done. The gas consumption view does not match the gas consumption shown in the analytics section. This makes me not trust basically everything else in the app. Also the analytics are a paid feature so it is dissapointing to pay for something that is not working properly. I wanted to join the community to share this feedback but even there a message is shown that i cannot "temporarily" join due to backend updates

What’s new

- New for all users: the Savings Assistant analysis features are now visible in the Analysis tab. Unlock all features to access advanced insights and maximize your system’s potential.
- New for Energy Management (DE): Support for dynamic tariffs with 15-minute prices for more accurate cost display and optimization