
David O
Be careful ordering meats. They will substitute for other brands almost twice the price and just give you almost half the weight. It's happened to me 3 times now out of only 4 times total ordering meats. Twice they didn't even say anything. Once they called and asked if another brand was ok but did not say the price was different. It's a good app and service for other products.
16 people found this review helpful
VILLA MARKET JP COMPANY LIMITED
September 18, 2026
We sincerely apologize for the inconvenience caused. You can contact us via Live Chat in the application or email the issue to online@villamarket.com. Our team is ready to assist you. Thank you for bringing this to our attention.

Nils Bastedo
Sometimes fails to open, being stuck on the opening screen. Other times items are marked as in stock even though they are not and instead of money back or the opportunity to cancel the order, one gets in shop credit. Also, since they changed credit card verification system, buying stuff is more of a hassle and for alcohol one has to use a different app.
10 people found this review helpful
VILLA MARKET JP COMPANY LIMITED
September 18, 2026
Thank you for your feedback. We’ve resolved the issues you reported in our latest app update. If you encounter any further problems or have additional questions, please feel free to reach out via Live Chat in the app or email us at online@villamarket.com.

Mohales Deis
App seemed to work. Made all of the way to check out and confirmed. I paid extra for priority deliver. I've now been waiting close 2 hours where normal deliver is supposed to be 1. But what's really bad is that for over an hour and a half, the status of the order has been on "Items Packed". And then went I went to Messaging to ask about the order, an automated response said the order status is "picked". What??? So my delivery order that has been stuck on "Items Packed" has been picked up??
6 people found this review helpful