Wouldn't download or install to my phone (Samsung Note 3 on Verizon running latest android OS). Customer service people provided a manual phone number to dial but that doesn't work either. Just wasted $10.
Thought the problem was my phone, but... Reading all these reviews, I see it's not just me. I've been using this service for years, and never had an issue with it until about 3 months ago. Now I can't even call family members who live outside the US anymore! It rings a few times then goes silent. Then it takes money out of my account. I'm sick of calling customer service for refunds! It would really nice if you could just refund me all the money in my account... So I can delete my VIP account and be done with this useless service!!!
Erratic I have used VIP for a long time but off late it is erratic, connects me to wrong numbers, has 3 lines connected at once when I dial one line and it no longer sends calls automatically to the application anymore. I have to call from the app. I hope improvements can be made.
CRASHING APPLICATION VIP worked perfwctly for years but since Jan 2016 it started passing my calls thru my service provider wrongly and without my knowledge, so making me incur unnecessary charges. Very often now it makes my screen go dark for minutes and fails to respond. Something is technically wrong with VIP and if it is not fixed quickly, I will stop using it.
Frustrating Deletes my overseas contacts every time I call them. Crashes constantly. Shows incorrect credit at times. Disconnects before even connecting a call. These last several updates have been horrible and it seems like the 'bug fixes' aren't really getting fixed just getting worse.
Slow Take too long to connect and some time the system doesn't work at all.Being with you for over 8 years I'm very disappointed with what is going on..
Added configurable pauses.
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