The app is useless. It's slower to log in than using the site. But most importantly, and the entire point of having an app, is it doesn't save your info (and especially your boarding pass) offline, so you can bring it up even if you connection is off or slow. I'm better off with email, which is sad.
Features are fine. But the signing in process take way too long for any airport use case, just try it. The product manager should be fired for this
Every single time I use this app it doesn't work for some reason and I have to spend 30-45 minutes on hold with Alaska customer service to fix it. The Virgin app also never asks for my TSA pre check number when I book a flight through Alaska. I have to call in every time to get it added, and it usually doesn't work, so I have to call in again, that call gets handed to a Virgin person, and another 30 minutes to by. All to save 20 minutes at the airport. Very much looking forward to Alaska's absorption of Virgin and removing this dysfunctional, time/soul-sucking app.
It loses all history every time the app is killed. It's slow and unreliable much like the airline flying to and from sfo
Takes FOREVER to sign in
Dear Alaska Airlines and Virgin America. This app is a failure and the platforms do not communicate. Getting sent between apps to find a boarding pass that does not exist on either app is wasting my time. I expect this to be resolved shortly.
Hey look, it’s a fresh batch of updates. Come sample the goods. We’ll see you on your next moodlit ride. You’re about to reach cruising altitude. Yep. We updated our app to make flying a breeze. With this release we added new features for Alaska MVP members and a big seat map fix.
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