Disappointed Try to load my flights and it tells me we are unable to at this time please contact us or try again later. Go onto your Web page and it loads fine... not happy as I have tried contacting you 2 weeks ago and no response. Unhappy user
The best Have made 10 flights in the last 3 years and it is the best airline will travel with them always
Terrible app It's a browser disguised as an app. It's super slow. Takes you ages to do a simple check in. Won't store your velocity number nor your password. If you don't remember everything by heart while filling a form, forget it, as soon as you jump from one app to another and back it refreshes the form and you lose EVERYTHING... It's focused on selling you tickets, which you shouldn't do anyway with better prices in other apps/website, and not providing what you need.
You should be ashamed Virgin this is by far the most frustrating app I have encountered. The fact that you have so much bad feedback and have done nothing about it speaks volumes. Try looking at the Qantas app for some inspiration. I fly frequently for work and I try to avoid using Virgin because of the difficulties of mobile check in. Well done Qantas.
Poor app Very frustrating to use. You log in, then go to check your flight details and you get asked to log in again. Also each time you click on a link for whatever, you again have to login. Then to add further pain it will then say that it can't retrieve the info you want from the app and you must use the full website. You can't even check in with the app. So what's the point of the app then? Time Virgin had a good look at the QANTAS app and tried something like how it works... as in smooth and no repeated log in
Very clunky app A very frustrating app which needs a severe overhaul, if you paid a developer to put this app together I'd be requesting a full refund along with damages for the customers you must be losing. Not a pleasant customer experience.
✈ Minor enhancements.
✈ If you have any feedback, including any new ideas for the Flight Specials application, please email: email@example.com