My Virgin Media

3.7
29.5K reviews
1M+
Downloads
Content rating
Everyone
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About this app

We want to help you get the best out of your life with Virgin Media and our customers can manage all their accounts – for broadband, TV, home phone and mobile – all in one place wherever and whenever you like.

If you have mobile with us:
- Check your allowances and track your minutes, texts and data usage.
- View recent mobile usage plus charges as well as latest and previous bills.
- Access other mobile numbers you have using your online Mobile credentials.
- Control services like Roaming, Parental Controls and Call Barring.
- Choose how much extra you’d like to spend outside your plan with a spending cap.
- See your monthly plan cost, allowances, contract term and upgrade date.
- Buy a Data Add-on in a few taps.

If you have broadband, TV and home phone with us:
- Check your broadband, TV and home phone package details.
- See your latest bill amount, plus view previous bills and upcoming charges.
- Manage your Direct Debit details and make a payment.
- Check your service status and enable SMS notifications for issue updates.
- Run tests on your Virgin Media kit.
- Track your order or appointment date easily.
- Find your account number and area reference quickly.

Need a helping hand?
Broadband, TV, home phone and mobile customers can also view our nifty FAQs or tap to see relevant topics and conversations in the customer community. You can message us on the app and get notified when an agent responds to your question.

We want to keep improving! This is an app created with our customers, for our customers, and you can help us evolve it. Hit ‘Feedback’ from the More menu and we’ll use your comments to enhance the app wherever we can. Or, if you’re having any other app-related issues you can email: MyVirginMediaapp@virginmedia.co.uk.
Updated on
20 Jul 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, Messages and 2 others
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
Data can’t be deleted
3.7
29.5K reviews
Tipo
25 July 2022
Same old rope. Very slow and unresponsive. Everytime you want to access something regarding your account or bill (such as to actually view and download it), you're presented with same screen time and time again "Somthing's not quite right. We've found a problem. Please try again". Every. Single. Time! It amazes me how NOTHING EVER goes wrong with the code that reaches out to take your money from your bank every month, but if you want to look at your bill forget it!
83 people found this review helpful
Virgin Media
26 July 2022
Hey there. We're really sorry you're having some issues with the app and we'd certainly need to take a look to get this sorted so please get in touch https://virg.in/contactvm and we can help from there. Thanks, ^Emma
Amanda H
22 June 2022
The app is good for seeing your minutes left. But heaven help you if you want to view your bill!. I have never been able to. It ALWAYS says I'm putting in incorrect details. I even took a screenshot so I know the details are right.Every single time, I have to reset my password. Then it's my security question that's wrong. I screenshot it when I set it up. I know its not. These people don't want you seeing your bill. They do it on purpose. I still can't see it. Reset new password. Not accepted
217 people found this review helpful
sticky lotus
21 July 2022
Great app for paying bills and checking broadband connection status (you can also check TV and landline status, I don't have either of these). Had a hick up when I first started using the app as I wasn't registering my account but after contacting customer services they fixed it and it's been great ever since
Virgin Media
21 July 2022
Hey there. Thanks for leaving us some great feedback. We're glad you're enjoying the app and if you need anything else please get in touch on - https://virg.in/contactvm. Thanks ^Emma