I installed this app to let me access Virgin Wi-Fi on the go but it doesn't work. I spent approx 90 minutes on the phone to Virgin customer support, they couldn't sort out the issue and promised to phone me back. That was 4 days ago and I'm still awaiting the call. Rubbish app and poor customer support
I've uninstalled it because the latest update was causing my smartphone to tell me my Virgin SIM was unrecognised once I had no WiFi signal. This ment I could not do the basics like phone or text someone unless I was near a strong Virgin hot spot☹️.
Beware if on PAYG. It does work but Virgin tech support told me that I had to be on a contract. Sneaky. Also, the app tells you to turn on your mobile data for 1st time connect. According to the help section if you are a broadband customer you only need WiFi for 1st time connect. I have wasted £4 of my credit doing this. Not happy. App should be clearer on this.
I fixed this after much messing about. It used to work when I had a Three SIM (Virgin Media customer). Am now Virgin Mobile Phone customer too, and this app stopped working for me. I fixed this by putting my Three SIM back in, doing the WiFi setup with this app, and then uninstalling the app before reinstating my Virgin SIM. Now I can still connect to Virgin Media SSIDs without the app even installed. This app does still work on my other phone and tablet which don't have Virgin Mobile SIMs. Phew.
Discrimination much? Unable to launch the application due to my device being Rooted. Well, I will most definitely be removing my broadband service from their hot-spot list....
Used to work, but now it can no longer connect to any Virgin Media networks, instead showing "authentication problem" in my phone's WiFi settings. Reinstalled several times but hasn't helped.
We’ve resolved an issue where app users may have been unable to connect to our WiFi hotspots. If you haven’t recently done so, just set up again by --> opening the app's menu --> Settings --> Setup auto-connect and follow the simple steps. This should reconnect you to our hotspots again while you’re out and about. Your feedback helps us improve the app. If there’s anything we’ve missed or need assistance with: tap Help > Contact Us, or email: AppFeedback@virginmedia.co.uk.
Connect free wi-fi, network manager,analyzer,finder free wifi hotspot, wifi map
hotspot to share internet,wifi (wifi repeater) connection with other devices.