Connect and manage your WiFi with the Virgin Media Connect App
The Virgin Media Connect app is the master control unit that helps you manage every aspect of your WiFi. Get your Virgin Media broadband up and running and allows you to run a WiFi home scan to smooth out any snags. Plus, if you ever need us, we’re on live chat from 8am to 10pm, 7 days a week.
The app’s available to anyone with a Hub 3 or 4. Got a Hub 5? Exciting things are coming soon – stay tuned for our latest update.
With the Connect app, you can:
Get your broadband up and running
Our handy step-by-step guides will help you install new Hubs, and Virgin TV boxes.
Run a WiFi home scan
Let the app guide you around your home, room by room, to check WiFi performance in each one. Just connect to the Hub, tap ‘Start the scan’ and off you go!
Pause WiFi to your devices
See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime.
Chat to us, live
Not found what you need in our FAQs? You can contact us directly for tech support whenever you need it – just head to the FAQs section of the app to find this feature and say hello. We’re on live chat from 8am to 10pm, 7 days a week.
Plus loads more useful stuff that helps keep you connected and make the most of your Virgin Media broadband. We’ve also been listening to your feedback and there’ll be even more improved features coming later this year – leave us a review to let us know what you think.
What you need:
A device running Android 6 or above
Virgin Media customers with a Hub 3 or Hub 4. Got a Hub 5? Exciting things are coming soon – stay tuned for our latest update.
Virgin Mobile customers with a valid Virgin Mobile SIM in their device.
Download now to become the master of your WiFi.
Some accessibility features might not be ready just yet, but we’re working to make all our services, including the Virgin Media Connect app, accessible for people with impairments or who use assistive technology.