Virgin Money Credit Card

33.1K reviews
Content rating
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About this app

Manage your Virgin Money or Virgin Atlantic Credit Card.

Our app is the easiest way to stay in control. Check your balance, manage your payments, and master your spending. Do all this and more from your phone.


Track your balance and transactions in real time
- View your latest transactions immediately and keep a check on your balance.

Manage your payments
- Set up and manage your Direct Debit, make a debit card payment, and make an extra payment.

Make transfers
- Transfer a balance from another credit card or move money into your bank account.

Freeze card
- Temporarily freeze your card to stop it being used and unfreeze it at any time.

Easily and securely view your PIN
- Use the app to view your PIN instantly.

In-app chat support
- Get instant answers to your credit card queries with 24/7 in-app chat support.

Sign in with your face or fingerprint
- With Touch ID or Face ID.


Spread payments to suit you
- All the flexibility of buy now, pay later – Slyce any spend over £30 into 3, 6, 9 or 12 monthly instalments.

See future payments
- Keep track of what you owe and view all upcoming payments in the handy Payments View.

Get clued up on credit
- Level up your financial know-how with a host of in-app tips, videos and guides

Boost your credit score
- See your Experian credit score and discover how you could boost it with our handy hints and tips.


View Flying Club points
- View the points you’ve earnt during your last statement period.

Before you get started, remember the app is for primary cardholders only.

Ready to go? Once you’ve downloaded the app, you’ll just need your card to hand. We’ll walk you through the rest during registration and get you set up. Please remember that at the moment you can only use the app on one device, so choose the one you use the most.

Privacy Notice – How Virgin Money holds and uses your information –
Updated on
Sep 26, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity and App info and performance
This app may collect these data types
Personal info
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

31.9K reviews
Jonny Robb
September 18, 2023
App crashes when attempting a balance transfer. No amount of restarting or reinstalling works. Tried contacting customer service and after endless menu navigation it tells me to do the action I can't perform in the app.... in the app! I then tried speaking to an agent only to be told they are prioritising other issues and hanging up. Woeful first time experience.
9 people found this review helpful
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Virgin Money
September 20, 2023
Hi Jonny, sorry to hear this. If you give our helpdesk team a call, they can look into this for you on 0800 328 2579 from 8am-6pm Mon-Fri and 9am-3pm Sat.
Lindsay Gordon
August 24, 2023
I had great difficulty trying to change my password and ended up concluding that you have to select your date of birth by tapping back month by month to the correct year. Hundreds of taps. The developer has since advised that all I needed was press on the year to bring up a drop down. I can honestly say that I tried pressing everywhere, multiple times and could not do this. Of course on being told exactly where to press it worked fine. Could benefit from being more intuitive.
21 people found this review helpful
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Virgin Money
August 24, 2023
Hi Lindsay, thanks for sharing your views. Clicking on '2005' in the top left will bring up a screen that you can swipe to speed things up, a calendar will then be presented from there - Hope that helps.
July 19, 2023
After updating the app, I cannot view my statements. The app just shows years, but not actual statements (even if I click on the year). It keeps disappointing me. There are no error messages. Just the list of years, which suppose to drop down into months. But when I press on the arrow to the right of the year (to get it to show the months), nothing happens.
31 people found this review helpful
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Virgin Money
July 26, 2023
Ah right I see. We recently identified an issue whereby customers were unable to view/access their statements. The feature was temporarily removed from the app to allow essential maintenance to be carried out and the issue to be resolved. We've since had confirmation from our IT support team that everything should be back up and running as normal.