Virgin Money Credit Card

Virgin Money

About this app

Manage your Virgin Money or Virgin Atlantic Credit Card.

Our app is the easiest way to stay in control. Check your balance, manage your payments, and master your spending. Do all this and more from your phone.

* GREAT FEATURES FOR YOU *

Track your balance and transactions in real time
- View your latest transactions immediately and keep a check on your balance.

Manage your payments
- Set up and manage your Direct Debit, make a debit card payment, and make an extra payment.

Make transfers
- Transfer a balance from another credit card or move money into your bank account.

Freeze card
- Temporarily freeze your card to stop it being used and unfreeze it at any time.

Easily and securely view your PIN
- Use the app to view your PIN instantly.

In-app chat support
- Get instant answers to your credit card queries with 24/7 in-app chat support.

Sign in with your face or fingerprint
- With Touch ID or Face ID.

* EXCLUSIVE TO VIRGIN MONEY SLYCE *

Spread payments to suit you
- All the flexibility of buy now, pay later – Slyce any spend over £30 into 3, 6, 9 or 12 monthly instalments.

See future payments
- Keep track of what you owe and view all upcoming payments in the handy Payments View.

Get clued up on credit
- Level up your financial know-how with a host of in-app tips, videos and guides

Boost your credit score
- See your Experian credit score and discover how you could boost it with our handy hints and tips.

* VIRGIN ATLANTIC CREDIT CARDS *

View Flying Club points
- View the points you’ve earnt during your last statement period.

Before you get started, remember the app is for primary cardholders only.

Ready to go? Once you’ve downloaded the app, you’ll just need your card to hand. We’ll walk you through the rest during registration and get you set up. Please remember that at the moment you can only use the app on one device, so choose the one you use the most.

Privacy Notice – How Virgin Money holds and uses your information –
https://uk.virginmoney.com/virgin/security.jsp

Ratings and reviews

App crashes when attempting a balance transfer. No amount of restarting or reinstalling works. Tried contacting customer service and after endless menu navigation it tells me to do the action I can't perform in the app.... in the app! I then tried speaking to an agent only to be told they are prioritising other issues and hanging up. Woeful first time experience.

I had great difficulty trying to change my password and ended up concluding that you have to select your date of birth by tapping back month by month to the correct year. Hundreds of taps. The developer has since advised that all I needed was press on the year to bring up a drop down. I can honestly say that I tried pressing everywhere, multiple times and could not do this. Of course on being told exactly where to press it worked fine. Could benefit from being more intuitive.

After updating the app, I cannot view my statements. The app just shows years, but not actual statements (even if I click on the year). It keeps disappointing me. There are no error messages. Just the list of years, which suppose to drop down into months. But when I press on the arrow to the right of the year (to get it to show the months), nothing happens.