Does not work in my new mobile Have been using app for 2 years. Lots and lots of tickets there. Changed mobile last week (from Samsung Galaxy Mini III to J3, and won't work. Don't want to go back to printed ticket!
Worse than useless Works fine on my Samsung tablet but when installed on my Galaxy phone can't accept my (valid) account details. Typical that something developed by one of Branson ' shower would prove semi - useless.
The tickets never come through I tried twice and the tickets never appeared in the app. Plus in the station can't help you and you need to call the telephone centre to do the exchange= waste of time. I don't know how the development team launch an App on this conditions. The people who dislike it is not because they don't like the features is because it doesn't work...
Highly recommend not relying on this app. I have used it a few times before with no problems, however before one journey the bar code for my ticket would not come up despite the ticket being download on the app and i missed my train. Luckily a lovely woman at customer service called poppie helped me out and got me on the next train despite her telling me she was not supposed too.
Adequate I buy tickets through the website and they appear OK in the app for use. As others have said the user experience is very poor; also, why does the app hold details (that can't be deleted) of past trips? My used tickets from 2 months ago really are of no interest to me, and there's no option to delete. Works, but clunky - needs a few changes to improve (e.g. button on home page to display current ticket).
Activate m-ticket does not work I can log in and buy tickets but I cannot activate the m-ticket. Pressing the red button in any manner does not activate the ticket. Customer service (Virgin) at the station say they are unable to do anything about the tickets already bought.
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