Make sure you download the right app East coast customers need to download the specific Virgin trains east coast app to receive tickets . I was in a bit of a panic till I realised this. The app description does include this information but who reads that anyway? Name should be clearer or a notification within the app. Will be great app once all is unified and user-friendly
It does not work! Use Trainline app instead I use Virgin trains frequently. I hate the pickup ticket machines at stations. I so wanted this app to work but it doesn't. The resolve by virgin each time has been to switch the eticket to a collect at machines or print off. Sorry Virgin but i am back to trainline for my mobile tickets as it just works!!
1st time I too have felt so strong I needed to rate an app I agree with the last poster. This is terrible. I used to book lots of tickets on this app. Will need a new one. I tried to get a ticket for next Tuesday. But it's in July so I have to scroll days and months. And I don't know what date next Tuesday is. What was wrong with the calendar!!!! I had to pick a time. And scroll from 17 to 7. Then 33 to 00. I used to be able to just tap the time. Or enter it manually. The new pricing system is terrible to navigate too. Please give us back the old app!
Privatise the railways and you get poor services like this Downloaded this thinking it was the necessary app for online tickets... Turns out you need the Virgin Trains "ticket wallet" for this, a completely separate app you have to download, I don't know why either... Tried to log in anyway with my Virgin Trains account to encounter an error message saying it's currently not possible to log in with Virgin Trains East Coast accounts... Great job guys! Keep on pumping your highly productive shareholders full of your state subsidies :)))
Doesn't even work Bought m-tickets, downloaded the app... Couldn't login. Sat looking at my correct login details on one screen and the "sorry these details are incorrect" page on my phone. Spent half an hour talking to tech support who were useless; ended up just swapping me to fast ticket collection. Farcical
Awful 1st time I've rated an app. Total bollocks. Doesn't work and has caused hassle and stress when there should have been none. Embarrassing. Who signed this off as fit for purpose?
• New rebranded look and feel with new cleaner journey-ticket spinners.
• Purchase your m-ticket on the website and have it delivered to your ticket wallet.
• You can now choose which device to download your m-ticket to after purchase.
• Transfer your tickets between your devices.
• Cleaner, easier to understand ticket wallet.
Store your train tickets with the Virgin Trains East Coast Ticket Wallet.
Find out first with the Virgin Australia Flight Specials application.
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