Can't log in with East coast account , can't create a new account using the app... utterly useless
Woefully inadequate. I have an account, use it to book tickets etc. I know that my username and password is correct yet this app will not let me log in. Update July 2017 - What is the point of this app if you can't use your east coast account??? Update Feb 2018 Just booked a trip that was over £200 MORE in this app than the website!!!!
WORKS FOR ME. .
This app is fundamentally flawed. Even when you download tickets you can't view them without Internet access which I don't have for 70% of my journey, so the person checking tickets has to wait around for ages for it to load. It's also a stupid amount of clicks to get to the actual barcode and you have to keep switching views because you can't see your seat reservation details at the same time as the ticket you need to get through the barriers. Would also be helpful if it just automatically showed you the return leg after the outbound leg has been completed. I only use it because it means I save time not queuing at ticket machines. It does not appear to have been tested in the real world at all.
Bloody awful purchased tickets on line checked the collect at station but instead decided that I was having an e ticket. I did not want this obviously now I have to ring customer services on a premium phone line which virgin gets a cut of the call price. Tried the live chat they were worse than useless apparently it's my fault not the app being rubbish, the app only responds to customer input; which is a bare faced lie. I know what I did and I selected collect from a ticket machine, I do not expect to be contradicted when I explain what has happened. This fault has occurred twice. Do the app developers build in these faults to generate more income for Virgin? I hope not but business ethics are in the pits nowadays so anything could be possible.
We are constantly taking your feedback on board to make our app better on every release. This one
- Full end-to-end journey in Live Times
- Improved way for deleting recent searches in the Homepage
- We remember your railcard from your previous booking, making your search even faster
- Bug fixes and performance enhancements
railway, enquiry, indian, pnr, status, train, running, live, app, inquiry, spot
Complete app for Indian Railways with PNR status and train live running status