This is a decent enough app - I use it regularly for trips to London and around the West Midlands. There are some things I'd like to see fixed. Main one is that if you book a ticket with a seat reservation, the seat details are buried halfway down the page in small type. It would be better if that important information was part of the key ticket details at the top.. The second is that it would be great if there was one button through to your current journey. Particularly if you use the barcode to go through the gates, that you have to find the relevant booking and then go to the barcode page. I don't like the way on the front screen it tells me how many tickets I have - currently 16 - but all of them are expired. I understand you might want to go an look at expired tickets, but that shouldn't be a prominent feature. I appear to be able to delete some but not all, but can only do that one-by-one. And they are listed oldest first I understand that some people may want to move tickets from one device to another, but the prominence given to this feature seems to me to outweigh how many people actually use it. I don't understand the point of Journey Manager.
Far too basic. I can no longer use this app due to the search not showing all of the trains available. Also it's not possible to "amend" a search and have to start from scratch. Desperately needs updating . Looks like it was designed 10 years ago
Clean, easy to use, no adverts, no booking fees, no credit card fees. Great to find the best route and the cheapest fare. Suitable for the whole rail network, not just Virgin. Faults: 1) View valid inbound trains on return tickets shows outbound trains. 2) The home screen icons confusingly have the labels on top. 3) Annoying unnecessary prompts to confirm every time you go back to previous screen.
This app is great until you need to use a different device, transfer tickets to a friend or if you break your phone. The basic functionality works well, but the edge cases are really poorly thought through with even the mobile support team not being able resolve these.
It's quite a good app, seems reliable enough. Shame it doesn't allow export of train ticket details to calendar app, or allow you to edit an existing search, instead taking you back to main menu. Would also like to store the same nectar card no like on the website. Many low reviews likely due to Virgin Trains/VT East Coast confusion. 2 separate companies with separate process and support infrastructure should be branded as such, poor decision making from Virgin Group.
The app provides the option to collect nectar points, it is ashame that non of the points are ever credited to your nectar account. Check as soon as possible as Nectar will make it impossible for you to redeem at a later stage and accept no responsibility for the failing of the App 😣
We’ve fixed a few bugs.
Store your train tickets with the Virgin Trains East Coast Ticket Wallet.
Use our live journey planner to buy tickets, find GB train times & travel info
Ride with Uber for fast, reliable rides that are affordable and available 24/7.