ConnectAlarm

Tyco Safety Products Canada Ltd.

About this app

Secure and Control Your Johnson Control Security System – Anytime, Anywhere.

Stay connected and in control of your Johnson Control security system from anywhere in the world. Whether you're at home, at work, on a business trip, or on vacation, this app provides seamless remote access to monitor and manage your security system in real time.

Key Features:
◦ Arm & Disarm your alarm system effortlessly
◦ Dashboard Overview for quick system insights
◦ Real-Time Status Monitoring of all connected devices
◦ Device Bypass Capability for enhanced flexibility
◦ Automation Device Control for a seamless smart home experience
◦ Instant Alerts for alarms, warnings, and system issues
◦ Event History & Video Verification for improved security insights
◦ Live Alarm Video Feeds from PIR cameras
◦ Push Notifications for immediate system updates
◦ Rule Engine for automated security management
◦ Customizable App Interface to match your preferences
◦ User Alias & PIN Code Support for enhanced security
◦ Multi-Partition Management for advanced system control
◦ Time & Date Configuration directly from the app
◦ Installer Access Control for seamless system maintenance

Compatible with the Following Johnson Controls Brands in one platform, including:
◦ Qolsys IQ Series
◦ DSC PowerSeries Neo
◦ Visonic PowerMaster Series

For Dealers and Central Monitoring Station Customers:
To connect your security system, you will need the following details from your security service provider or monitoring station:
◦ Host Address – The interactive IP address or DNS name
◦ Panel ID – A unique identifier, typically the panel's serial number
◦ User Code – Your personal access code for system control

Keep your security system at your fingertips with our intuitive and reliable app. Download now for a smarter, safer, and more connected experience.

Ratings and reviews

The app does not work properly, push notifications when alarms go off do not work. Contacted by admin, who took the info but no resolution to date. Further to the response provided by Tyco, on repository synchronization. This cannot be possible as all other features of the app continue to work except for push notifications. Really? Tyco needs to do better.

The App is quick and easy to access. Functions are straight forward and feedback generally clear. Terminology needs getting used to. Gate, etc., remote activaton works well. System installer MUST know the App. Very confident when away from home. No response from Johnson Controls, had to find local agent for assitance. Overall .... Happy.

I finally got a TL280 and started using the ConnectAlarm app. It looks quite good and polished. However it lacks the feature to bypass devices. I watched many youtube videos with tutorials and the instructions ("Swipe left" on a device) do not work. Maybe it's a different app version. In any case, bypassing a zone is a required feature for me. On DSC's page, it says that bypassing a zone is supported. But it's not.

What’s new

New Features:
◦ Extended doorlock configuration by Security Access parameter
Bug Fixes:
◦ Mute button for Emergency doesn't work on Android 15 with PSP panels
◦ Some offline troubles are displayed as Unknown on the panel card and the Troubles screen
◦ It's impossible to Open/Close Z-Wave water valve via the app
◦ App shares the first video in video on demand history instead of the selected
◦ Various other bug fixes and improvements